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Work From Anywhere

Work From Anywhere

Proactively reduce work-from-anywhere IT issues and react quickly when they arise, maximizing productivity when it matters most.

Work From Anywhere challenges today

office workers are
less productive

Many organizations originally viewed the recent increase in remote working as a crisis measure that would soon be reversed.

However, what they didn’t understand was that companies that want to remain competitive would choose a more flexible, hybrid work-from-anywhere policy in the longer term.

In one recent study, permanently-based office workers were found to be 13% less efficient than remote workers, while also carrying a heavier real estate burden, greater sickness absence levels and increased staff turnover.

Further, 65% of employees say they now want to work from home, causing employers to rethink their strategies.

But location-independent
workers often suffer
in silence

In contrast though, location-independent workers are less likely to contact the IT service desk to report minor issues they experience. Instead, they regularly suffer in silence with problems that are invisible to the IT team.

Pressure on the IT team increases due to:

  • Unreported laptop issues
  • Incompatible devices
  • Interrupted services
  • Unsecure environments
  • Unreliable connectivity
  • High VPN usage

Many teams don’t realize how much of a reverse effect these factors can have on productivity levels. They also put an organization’s ability to deliver good customer service at risk.


The daily downtime that IT teams can’t see due to these issues is effectively “The Productivity Gap”.

To close this, companies that are looking to leverage a hybrid work-from-anywhere policy as a competitive advantage are ensuring they have a window into any IT challenges their workers are facing.

This means they can proactively reduce issues before they arise and react immediately to any that do, while reinforcing their hybrid work-from-anywhere workforce’s productivity and company profitability.

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How successful Infrastructure & Operations leaders are approaching this issue

How successful Infrastructure & Operations leaders are approaching this issue

Successful I&O leaders have found a way to harness improvements in their Work From Anywhere workforce’s productivity and turn it into their biggest competitive advantage.

Our Work From Anywhere services

Our Work From Anywhere service allows you to monitor your work-from-anywhere workforce’s user experience, improve security and optimize SaaS applications, without impacting your IT team’s workload.

Service Value

Our Work From Anywhere service delivers a fast and flexible model of on demand services to give you the scalability you need to provide continuous, work-from-anywhere IT services.

Organizations are using these services to gain visibility of user experience, and deliver the Zero Trust security levels and performance acceleration they need for a work-from-anywhere workforce to remain productive.

Our service model can quickly pay for itself by allowing your work-from-anywhere workforce to get their jobs done more efficiently, collaborate with co-workers and provide customers with the support and attention they need when it matters most.

Our Approach

Only Teneo can provide you with a service that offers an instant, scalable, flexible, and cost-effective way to continuously deliver IT services to your work-from-anywhere workforce in the long term.

Our Work From Anywhere service allows you to leverage a work-from-anywhere workforce as the biggest opportunity your organization has to gain competitive advantage. The service includes these elements:



Together, we’ll help your organization to achieve productivity gains from increased work-from-anywhere workforce visibility, security and performance.

Service Modules

Our Work From Anywhere service is available in four modules: Visible, Zero Trust, Secured, and Optimized. There’s also an option to add professional services to augment each tier.

Pricing is available for 1000+ users (Enterprise), 250-999 users (Corporate), and 100-249 users (Team).


Delivers visibility into performance for key applications such as O365, as well as allowing you to quickly and proactively troubleshoot remote user issues, from a lack of memory to laptop crashes.

Service level summary:

  • Visibility of O365, Office apps, Adobe, Notes and UC apps (Zoom, Skype)
  • Device and system visibility
  • 2 training days
  • Customization of up to 5 library dashboards
  • Visibility of 1 custom application with 4 activities
  • Monthly visibility insights meeting
  • 24×7 helpdesk
  • On demand and scheduled reports
  • OS health dashboard
  • KPI summary dashboard
  • User experience scores
  • Device stability score, by type
  • Application performance score
  • Office 365 performance dashboard
  • IT Operations user/device search
  • Incident alerts by email
  • Summary incident report
  • Monthly feature updates

Zero Trust

Delivers a Secure Internet Gateway to protect users​.

Service level summary:

  • Design, deployment & configuration
  • Cloud-based secure web gateway
  • Protection from malware, Ransomware, phishing and data exfiltration
  • Block malicious payloads
  • Control shadow IT
  • Prevent data loss
  • Improve off network device security without using VPN
  • Uniform policy enforcement
  • 24×7 monitoring & alerting
  • Managed change control
  • Monthly security insights meeting
  • 24×7 helpdesk


Provides endpoint security backed by expert threat hunters to protect your remote workers.

Service level summary:

  • Endpoint detection and response
  • Hands-on expert threat hunters
  • Automated threat blocking with predictive modeling
  • Remote managed containment of threat actors
  • Monthly security insights meeting
  • 24×7 helpdesk


Lets you significantly accelerate key SaaS applications such as O365, Dropbox and Salesforce.

Service level summary:

  • Office 365 up to 8x faster
  • Salesforce up to 10x faster
  • Box, ServiceNow and Veeva faster
  • Bandwidth reduction of up to 99%
  • 5GB of optimized data per user
  • Monthly performance insights meeting
  • 24×7 helpdesk

Additional services

Professional Service options available:

  • Additional visibility into custom applications
  • Bespoke Dashboards
  • On demand consulting
  • Additional optimized data
  • Falcon Overwatch – human threat detection

Service Outcomes

  • Instant, scalable, and cost-effective way to continuously deliver IT services to your work-from-anywhere workforce and drive competitive advantage.
  • Pay as you grow with a predictable monthly recurring cost, saving you money, time, and effort in the long term by only using the licenses you need.
  • Leverage our expertise to fully understand work-from-anywhere workforce visibility, security and performance data, to quickly resolve issues and get to the root cause of work-from-anywhere IT challenges.
  • Tailor our services to your work-from-anywhere workforce’s needs and always benefit from the latest software updates, features, and functionality.

Watch the webinars

Teneo Work From Anywhere - Optimized

Watch this short video to see how Teneo’s Work From Anywhere – Optimized module can help to speed up O365 uploads, downloads, and overall performance. In this video we demo how you too can improve performance in SharePoint by up to 82% and enable your work-from-anywhere workforce to be more productive.

Watch Now

3 Work-From-Anywhere IT Security Pressures

The rate of change in IT is faster than ever. Several trends are helping organizations with their IT initiatives including anywhere operations, cloud adoption, and Internet of Things (IoT). Unfortunately, these trends are causing three major IT security pressures.

In this short video, we look at these major IT security challenges and discuss how Teneo’s Work-From-Anywhere solution can help with these fast pace initiatives in today’s changing world.

Watch Now

Pros & Cons of Working From Anywhere

Teneo’s Matt Lukash and Marc Sollars discuss topics that include the stress a work-from-anywhere policy can place on IT departments, and how organizations can best utilize their existing technology and control costs while optimizing a work-from-anywhere workforce’s productivity.

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How Working From Anywhere Has Unknowingly Increased Your Security Risk

Teneo’s Andy de Clerck and Matt Lukash, and eSentire’s Mark Sangster discuss how users across the globe have left the safety and security of the traditional workplace, leaving companies at their most vulnerable because the full scope of their security exposure is unknown.

Watch now

Troubleshooting End-User Hardware and Application Issues for IT Teams

In this short video, we look at the value of troubleshooting end-user hardware and application issues. Exploring the granular detail that the solution provides, we look at how understanding information around the end-users hardware can help reduce mean-time-to-resolution and increasing productivity of service/support desk teams.

Watch Now

Ready to talk about Work From Anywhere?

To find out how we can help you to quickly improve work-from-anywhere IT services, simply schedule a meeting with us today: