Cookie Policy

Cookie policy introduction

The companies within Teneo Group Ltd are committed to protecting any data we collect about you online. Our cookie policy tells you how and why we use cookies, and how this allows us to improve your online experience. It also tells you how you can manage what cookies are stored on your device.

We will not share any cookie information we collect with third parties, unless we need to so we can run our business (e.g. where other people process data for us).

On using our website, you will be asked if you would like to opt in to our cookies, in agreement with this cookie policy. Any changes we make to this cookie policy will appear here and will become effective immediately.

 

What are cookies?

Cookies are small files containing information that enables a website to recognize you. They’re downloaded to the device you use when you visit a website and sent back to that website each time you re-visit, or sent to another website that recognizes the same cookie.

Cookies do lots of different and useful jobs, like remembering your preferences and improving your browsing experience. If you’ve provided us with your personal data by completing a contact form for example, we might associate this personal data with cookie information. This allows us to identify and record what’s most relevant to you.

We also track cookies anonymously to fuel our site analytics and learn how to improve your www.teneo.net experience and the relevance of our products and services.

The different types of cookies we use all work in the same way, but have slight differences. We use a combination of strictly necessary and third party cookies for analytical and marketing purposes.

 

Strictly Necessary Cookies

Cookies that are strictly necessary for our website to operate fall into the following sub-categories:

Session cookies

Session cookies keep track of your current visit and how you navigate the site. They only last for the duration of your visit and are deleted from your device when you close your Internet browser. They enable tasks like allowing a website to identify that a user of a certain device is navigating from page to page, or supporting basic functionality.

Persistent cookies

Persistent cookies last after you’ve closed your Internet browser and enable our website to recognize you as a repeat visitor and remember your actions and preferences when you return.

Persistent cookies will be removed on a pre-determined expiry date or when they’re deleted by you. Most Internet browsers allow you to update your user privacy settings to control cookie usage, although this might have a negative impact on the usability of the website you are visiting. For more information on how to control cookies and limit personal data processing, see www.youronlinechoices.com/uk/five-top-tips.

 

Third Party Cookies

The third party cookies we use fall into the following sub-categories:

Performance cookies

Performance cookies collect information about how you use a website, e.g. which pages you go to most often, and if you get error messages from web pages. These cookies don’t collect information that identifies you personally as a visitor, although they might collect the IP address of the device you use to access the site. All information these cookies collect is anonymous. They are used only to improve how a website works, your user experience and to optimize our content. For more information on how to control cookies and limit personal data processing, see www.youronlinechoices.com/uk/five-top-tips.

Targeting cookies

Targeting cookies collect information about your browsing habits. They are usually placed by advertising networks such as Google. The cookies remember that you have visited a website and this information might be shared with other organisations such as media publishers. Teneo uses targeting cookies to provide you with targeted adverts more relevant to you and your interests. For more information on how to control cookies and limit personal data processing, see www.youronlinechoices.com/uk/five-top-tips.

 

Cookies list

Here is a full list of Cookies we use along with a description of what they are used for:

Cookie Name Duration Description Category
PHPSESSID Session This is a session cookie native to PHP and enables websites to store serialized state data. It is used to establish a user session and disappears when the client is closed.

 

Strictly Necessary – Session
hs_ab_test Session This HubSpot cookie is used to consistently serve you the same version of an A/B test page you’ve seen before. It contains the id of the A/B test page and the id of the variation that was chosen for you.

 

Strictly Necessary – Session
hs-membership-csrf Session This HubSpot cookie is used to ensure that content membership logins cannot be forged. It contains a random string of letters and numbers used to verify that a membership login is authentic.

 

Strictly Necessary – Session
__cfruid Session This cookie is set by HubSpot’s CDN provider because of their rate limiting policies.

 

Strictly Necessary – Session
moove_gdpr_popup Until Teneo Cookie Policy changes This cookie allows us to remember your cookie setting preferences on the Teneo website in line with GDPR compliance.

 

Strictly Necessary – Persistent
__hs_opt_out 6 months This HubSpot cookie is used by the opt-in privacy policy to remember not to ask you to accept cookies again. This cookie is set when we give you the choice to opt out of cookies. It contains the string “yes” or “no”.

 

Strictly Necessary – Persistent
__hs_do_not_track 6 months This HubSpot cookie can be set to prevent the tracking code from sending any information to HubSpot. It contains the string “yes”.

 

Strictly Necessary – Persistent
__hs_initial_opt_in 7 days This HubSpot cookie is used to prevent the banner from always displaying when you are browsing in strict mode. It contains the string “yes” or “no”.

 

Strictly Necessary – Persistent
__hs_cookie_cat_pref 6 months This HubSpot cookie is used to record the categories you consent to. It contains data on the consented categories.

 

Strictly Necessary – Persistent
_key 14 days When visiting a HubSpot password-protected page, this cookie is set so future visits to the page from the same browser do not require login again. The cookie name is unique for each password-protected page. It contains an encrypted version of the password so future visits to the page will not require the password again.

 

Strictly Necessary – Persistent
hs_high_contrast 180 days This cookie is used to save your selected contrast choice on a HubSpot domain. It is set when you enable high contrast mode. It contains a boolean value of True if present.

 

Strictly Necessary – Persistent
hs-messages-is-open 30 minutes This cookie is used to determine and save whether the chat widget is open for future visits. It is set in your browser when you start a new chat, and resets to re-close the widget after 30 minutes of inactivity. If you manually close the chat widget, it will prevent the widget from re-opening on subsequent page loads in that browser session for 30 minutes. It contains a boolean value of True if present.

 

Strictly Necessary – Persistent
hs-messages-hide-welcome-message 1 day This cookie is used to prevent the chat widget welcome message from appearing again for one day after it is dismissed. It contains a boolean value of True or False.

 

Strictly Necessary – Persistent
__hsmem 1 year This cookie is set when you log in to a HubSpot-hosted site. It contains encrypted data that identifies the membership user when they are currently logged in.

 

Strictly Necessary – Persistent
hs_langswitcher_choice 2 years This HubSpot cookie is used to save your selected language choice when viewing pages in multiple languages. It is set when you select a language from the language switcher and is used as a language preference to redirect you to sites in your chosen language in the future if they are available. It contains a colon delimited string with the ISO639 language code choice on the left and the top level private domain it applies to on the right. An example will be “EN-US:hubspot.com”.

 

Strictly Necessary – Persistent
__cf_bm 30 minutes This cookie is set by HubSpot’s CDN provider and is a necessary cookie for bot protection.

 

Strictly Necessary – Persistent
_ga 2 years This is a Google Analytics cookie. Google Analytics is a website monitoring tool that allows users to see volumes of website visitors, their source, and to analyze how the content of a website is viewed and navigated. This in turn allows optimization of website content, pages and marketing programs that drive traffic to the website. Google Analytics cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

 

You can universally opt out of all Google Analytics tracking used by all websites by visiting https://tools.google.com/dlpage/gaoptout

 

Third Party – Performance
_gat 1 minute This Google cookie is used to throttle the request rate on a web page.

 

Third Party – Performance
_gid 24 hours This Google cookie is used to collect Google Analytics data and to distinguish users.

 

Third Party – Performance
_hjIncludedInSample 1 year This is a Hotjar cookie. This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

 

Third Party – Performance
__hstc 6 months This is the main HubSpot cookie for tracking visitors. It contains the domain, utk, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).

 

Third Party – Performance
hubspotutk 6 months This cookie keeps track of your identity. It is passed to HubSpot on form submission and used when deduplicating contacts. It contains an opaque GUID to represent the current visitor.

 

Third Party – Performance
__hssc 30 minutes This cookie keeps track of sessions. This is used to determine if HubSpot should increment the session number and timestamps in the __hstc cookie. It contains the domain, viewCount (increments each pageView in a session), and session start timestamp.

 

Third Party – Performance
__hssrc Session Whenever HubSpot changes the session cookie, this cookie is also set to determine if you have restarted your browser. If this cookie does not exist when HubSpot manages cookies, it is considered a new session. It contains the value “1” when present.

 

Third Party – Performance
messagesUtk 6 months This HubSpot Chatflow cookie is used to recognize visitors who chat with Teneo via the chatflows tool. If you leave our site before you’re added as a contact, you will have this cookie associated with your browser. If you chat with us and later return to our site in the same cookied browser, the chatflows tool will load your conversation history. The cookie is controlled by the Consent to collect chat cookies setting in the chatflow. If this setting is disabled, the cookie is controlled by the Consent to process setting in the chatflow. HubSpot will not drop the messagesUtk cookie for visitors who have been identified through the Visitor Identification API. The analytics cookie banner will not be impacted. This cookie will be specific to a subdomain and will not carry over to other subdomains. For example, the cookie dropped for info.example.com will not apply to you when you visit www.example.com, and vice versa. It contains an opaque GUID to represent the current chat user.

 

Third Party – Performance
BizoID
BizoUserMatchHistory
6 months These are LinkedIn Ad analytics cookies used with LinkedIn advertising. They provide information about users based on their LinkedIn profile data.

 

Third Party – Performance
lang Browser session to 6 months This cookie remembers your choice of language on LinkedIn.

 

Third Party – Performance
IDE 1 year This is a Google advertising cookie used on non-Google sites and is stored in browsers under the domain doubleclick.net.

 

Third Party – Targeting
NID
SID
These cookies expire between 3-20 months after your last visit. Google set multiple cookies on any page that includes a Google Map. While we have no control over the cookies set by Google, they appear to include a mixture of pieces of information to measure the number and behaviour of Google Maps users. Cookies like NID and SID also help customize ads on Google properties, like Google Search. These cookies remember your most recent searches, your previous interactions with an advertiser’s ads or search results, and your visits to an advertiser’s website. This helps Google to show you customized ads.

We use Google AdWords Remarketing to advertise Teneo across the Internet. Google AdWords Remarketing will display relevant ads tailored to you based on what parts of the Teneo website you have viewed. If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google’s Ads Preferences Manager: https://tools.google.com/dlpage/gaoptout.

 

Third Party – Targeting
fr
datr
3 months These are Facebook cookies that track your encrypted Facebook ID and Browser ID for advertisement purposes. When you log out of Facebook or deactivate your account, Facebook still receives cookies that uniquely identify you and your browser.

 

Third Party – Targeting
Bcookie
bscookie
1 year These are LinkedIn browser and Secure browser ID cookies. They’re used for Share button functionality and user tracking.

 

Third Party – Targeting
lidc 1 day This cookie is used by LinkedIn for routing.

 

Third Party – Targeting
_hjAbsoluteSessionInProgress 30 minutes This cookie is used to detect the first pageview session of a user. This is a True/False flag set by the cookie.

 

Third Party – Targeting
_hjid 365 day Hotjar cookie that is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID.

 

Third Party – Targeting
_hjTLDTest session When the Hotjar script executes we try to determine the most generic cookie path we should use, instead of the page hostname. This is done so that cookies can be shared across subdomains (where applicable). To determine this, we try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. After this check, the cookie is removed.

 

Third Party – Targeting

Please note that, from time to time we embed external content from third party websites such as YouTube within our website. Such third parties might also use cookies and you can find out about their cookie policies on their websites. If you follow a link on www.teneo.net to an external site beyond our control, we recommend you also always check the privacy policy of that site before using it.

 

If you don’t want to accept cookies

You can block or restrict cookies set by the www.teneo.net website by clicking on the ‘Change Cookie Settings’ icon at the bottom left of the page. For any other websites, you can do this through your Internet browser settings. You will need to do this for each Internet browser type you use on each device you use to access the Internet.

Please be aware that some services might not function if your browser does not accept cookies. However, you can allow cookies from specific websites by making them “trusted websites” in your Internet browser. For more information on how to control cookies and limit personal data processing, see www.youronlinechoices.com/uk/five-top-tips.