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SD-WAN

SD-WAN

Get the most value from SD-WAN, faster and with minimum risk. Choose how much management control you want and select the service levels that suit your needs.

SD-WAN challenges today

Lack of people resource and skills

Designed correctly, an SD-WAN architecture will deliver unique advantages, such as reduced costs, and increased application performance and availability, leading to enhanced user experience.

Yet, as they prepare to benefit from the business-driven, front-end features of SD-WAN, many network, infrastructure and security teams lack the sufficient people resources, skills, and knowledge of SD-WAN technology needed to be able to design, deploy and operate a successful SD-WAN environment.

Delayed time to value

Unsurprisingly, more than 50% of SD-WAN projects go over timeline or budget, seriously delaying SD-WAN time to value.

One organization had only deployed 10% of their solution over a 12 month period so barely saw the benefit.

This ends up costing businesses more than they ever anticipated.

Another organization was unable to deploy their SD-WAN solution for 9 months due to other internal project priorities, which cost them $4.3m in lost connectivity cost savings.

Increased risk

And once the solution is operational, retaining and training internal staff, and maintaining a team dedicated to the continual management and ongoing optimization of SD-WAN poses the next challenge.

Without a safety net in the event of issues or staff departures, the risks of solution inefficiencies and poor ROI further increase.

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A different approach

A different approach

A shared-risk approach to SD-WAN helps to fill people, skill and knowledge gaps so you can experience SD-WAN benefits without delay.

Our Co-Managed & Managed SD-WAN Services

Our Co-Managed and Managed SD-WAN Services provide continual monitoring and management of your SD-WAN deployment, along with best practice advice and recommendations. You simply choose how much management control you want by selecting the service levels that suit your needs.

Our shared-risk approach to SD-WAN has been leveraged by the largest multinationals to the leanest, high-growth organizations and delivers SD-WAN projects efficiently and on time.

Co-Managed & Managed Service Value

Deployment review

Ensure your deployment is performing to its full potential with a review from our trained engineers during the enablement process.

Proactive monitoring

Proactively identify errors in near real-time and allow Teneo to take corrective action before users notice or complain.

Expert advice

Maximize the value of SD-WAN by receiving our best practice recommendations.

Cost control

Cover routine SD-WAN management work at a predictable monthly cost, saving you money in the long term.

What We Do

Strategy

  • Support through the service enablement stage.
  • Expert guidance to maximize the value of your investment.

Scope

  • Detailed Service Agreement.
  • Customer Handbook.
  • KPIs and SLAs.

Transition

  • Monitoring & alerting setup.
  • Handover to the Teneo Team.
  • Fine-tuning.
  • Enablement review.

Operation

  • 24x7x365 monitoring & alerting.
  • Proactive management.
  • Reporting & service improvement.

Co-Managed & Managed Service Levels

To accompany our Co-Managed SD-WAN and Managed SD-WAN Services, we also deliver an Implementation service, provided at a fixed cost to all new customers.

Our Managed Service is available in two levels: Managed Service Essentials and Managed Service Premier. Managed Service Premier carries two options: Co-Managed SD-WAN and Managed SD-WAN.

The following table outlines in detail what’s included in our Co-Managed and Managed SD-WAN Services. Optional items carry an additional cost.

Managed Service Essentials

Managed Service Essentials provides basic management of the SD-WAN solution along with knowledge transfer.

The service includes license management, system health and alerts, and limited configuration management and changes, to ensure it runs as designed.

Managed Service Premier - Co-Managed SD-WAN

The Co-Managed SD-WAN Service version of Managed Service Premier is designed to suit the amount of management control you want to retain.

Service elements include:

24x7x365 MONITORING & ALERTING (USING FOLLOW THE SUN GLOBAL NOCS)

  • Site down
  • Link down
  • Hub down
  • Data center down
  • Edge device not responding
  • Orchestration device not responding
  • Congested link (Optional)
  • Congested overlay (Optional)
  • SNMP appliance alarms

24x7x365 MONITORING & ALERTING – END USER QUALITY OF EXPERIENCE

  • User-specific quality of experience (Optional)
  • User quality of experience – average by site, region, country or custom (Optional)
  • Application-specific quality of experience (Optional)
  • Application quality of experience – average by site, region, country or custom (Optional)
  • Quality of experience pre- and post-SD-WAN change (Optional)

DAY TO DAY MANAGEMENT – INSTALLS, MOVES, ADDS & CHANGES

  • SD-WAN overlay maintained as per low level design and subsequent agreed changes
  • 24x7x365 access to SD-WAN Service Engineer for support and questions
  • SD-WAN hardware (RMA) support changes applied and tested
  • SD-WAN config support changes applied and tested in response to incidents/problems – via emergency change management process
  • Network-wide SD-WAN related troubleshooting
  • Software updates and patches
  • Managed RMA with remote support for swap out
  • Managed RMA with onsite support for swap out (Optional)
  • Incident management & resolution on SD-WAN overlay

REPORTING & SERVICE IMPROVEMENT

  • High level monthly reporting (auto-generated based on SD-WAN stats) (Monthly)
  • Supporting commentary and advice on high level report
  • Operational reporting (people management) (Quarterly)
  • Recommendations for service enhancements – technical & operational (Optional)
  • Standard reports on – appliance utilization, trends, packet counts and estimated cost savings
  • Standard reports on – application top talkers and trends
  • Standard reports on – tunnel trends, packet counts, available bandwidth and DRC
  • Standard reports on – flow trends, counts and tunnel counts
  • Standard reports on – DSCP trends
  • Standard reports on p-QoS trends
  • Standard reports on tunnel health – loss, latency and jitter
  • WAN Optimization reports (If part of solution)
  • Appliance audit log summary (Optional)
  • Forward error correction utilization (Optional)
  • Incident management report
  • Change management report
  • Service & solution roadmap (Yearly)

QUALITY ASSURANCE PLAN (SLAS)

  • Standard Service Level Agreement with quality assurance

Managed Service Premier - Managed SD-WAN

Managed Service Premier – the Managed SD-WAN version, delivers SD-WAN solution performance management, monitoring and advice, configuration management and changes, and full reporting.

Service elements include:

ASSET MANAGEMENT

  • Global Asset Register created and maintained

24x7x365 MONITORING & ALERTING (USING FOLLOW THE SUN GLOBAL NOCS)

  • Site down
  • Link down
  • Hub down
  • Data center down
  • Edge device not responding
  • Orchestration device not responding
  • Congested link (Optional)
  • Congested overlay (Optional)
  • SNMP appliance alarms

24x7x365 MONITORING & ALERTING – END USER QUALITY OF EXPERIENCE

  • User-specific quality of experience (Optional)
  • User quality of experience – average by site, region, country or custom (Optional)
  • Application-specific quality of experience (Optional)
  • Application quality of experience – average by site, region, country or custom (Optional)
  • Quality of experience pre- and post-SD-WAN change (Optional)

DAY TO DAY MANAGEMENT – INSTALLS, MOVES, ADDS & CHANGES

  • SD-WAN overlay maintained as per low level design and subsequent agreed changes
  • Maintain SD-WAN infrastructure in on-prem deployment (Optional)
  • Maintain SD-WAN management infrastructure in AWS (Optional)
  • 24x7x365 access to SD-WAN Service Engineer for support and questions
  • SD-WAN consultancy (10 Days)
  • SD-WAN hardware (RMA) support changes applied and tested
  • SD-WAN config support changes applied and tested in response to incidents/problems – via emergency change management process
  • Network-wide SD-WAN related troubleshooting
  • Adding additional sites, hub, cloud locations, etc within Orchestration device (Optional, subject to limitations)
  • Installing new SD-WAN features
  • Adding or changing users and user groups
  • Adding or changing Overlay Policies (SLA, Topology, WAN Links, Bonding, Internet Traffic and Traffic Management)
  • Adding or changing API integrations
  • Adding or changing QoS policy
  • Adding or changing system admin permissions
  • Adding or changing dashboards (Subject to limitations)
  • Adding or changing custom reports (Subject to limitations)
  • Adding or changing custom alerting (type of alerts and thresholds) (Subject to limitations)
  • Adding or changing SD-WAN security policy (stateful firewall) (Optional)
  • Software updates and patches
  • Managed RMA with remote support for swap out
  • Managed RMA with onsite support for swap out (Optional)
  • Incident management & resolution on SD-WAN overlay
  • Problem management & resolution on SD-WAN overlay
  • Root cause analysis on SD-WAN overlay
  • Act as an advisor on SD-WAN underlay and supporting infrastructure incidents
  • Work with 3rd parties providing advice, guidance and oversight on SD-WAN underlay and supporting infrastructure incidents

REPORTING & SERVICE IMPROVEMENT

  • High level monthly reporting (auto-generated based on SD-WAN stats) (Monthly)
  • Supporting commentary and advice on high level report
  • Operational reporting (people management) (Quarterly)
  • Recommendations for service enhancements – technical & operational
  • Reports delivered onsite or remote
  • Standard reports on – appliance utilization, trends, packet counts and estimated cost savings
  • Standard reports on – application top talkers and trends
  • Standard reports on – tunnel trends, packet counts, available bandwidth and DRC
  • Standard reports on – flow trends, counts and tunnel counts
  • Standard reports on – DSCP trends
  • Standard reports on p-QoS trends
  • Standard reports on tunnel health – loss, latency and jitter
  • WAN Optimization reports (If part of solution)
  • Appliance audit log summary (Optional)
  • Forward error correction utilization (Optional)
  • Custom SD-WAN reporting (Optional)
  • Inventory management report
  • Incident management report
  • Problem management report
  • Root cause analysis report
  • Change management report
  • Capacity planning report
  • Service & solution roadmap

QUALITY ASSURANCE PLAN (SLAS)

  • Standard Service Level Agreement with quality assurance
  • Custom Service Level Agreement with quality assurance (Optional)

Service Outcomes

  • Fast deployment using tried and tested processes accelerates SD-WAN time to value.
  • Deliver network and application reliability to your users.
  • Ensure your network fully supports business outcomes.
  • Consolidate costs across your WAN Edge assets.
  • Connect users to applications using any combination of transport.
  • Achieve quicker and longer-term ROI from your SD-WAN deployment.
  • Maximize the value of your investment in the long term through constant tuning under our managed service.
  • Pro-actively identify issues in near real-time and take corrective action before users even notice or complain.
  • Predict the monthly cost of SD-WAN management work and save money.
  • Free up network management resource and time.
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Case Study: Co-Managed SD-WAN

Case Study: Co-Managed SD-WAN

Find out how global animal health contract research and manufacturing company, Argenta, adopted a shared-risk approach to SD-WAN for improved performance.

Supporting SD-WAN services

WAN Value Assessment

Our WAN Value Assessment provides a rich analysis of the common challenges and costs of your traditional router-centric network.

We deliver a compelling justification for the future WAN architecture we’d most recommend based on your strategic, financial, and operational priorities.

Find out more

SD-WAN Workshop

Our SD-WAN Workshop aligns teams at the beginning of an SD-WAN project, provides real-life experience to help avoid pitfalls, and provides a structured approach to building a collaborative SD- WAN solution and business case.

Utilize our knowledge and expertise to help plan your SD-WAN strategy.

Find out more

SD-WAN Implementation

Our design and deployment experience ensures that your SD-WAN implementation is completed following best practice advice and guidance. And you get to choose how much involvement you want by selecting the services that suit your needs.

Work with our team to achieve faster deployment and minimized risk.

Find out more
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Ready to talk SD-WAN?

Ready to talk SD-WAN?

To get started with our SD-WAN managed services, simply contact us today to schedule a discussion.

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