Managed & Co-Managed Services

Empower your team with Teneo's Managed & Co-Managed Services

Teneo’s managed and co-managed services have been designed to work as an extension of your existing team. We are available 24x7x365 to fill the gaps in your team or take on full management, freeing your time to focus on other important areas.

Delivered from our global support desks our life cycle services are built around 4 key stages*:

1. Enablement

Define roles and responsibilities
Statement of Work detailing the scope of the service
Customer Handbook & Quality Assurance Plan
Full audit before take on & go live
Monitoring system setup, report creation & dashboard configuration

2. Run (Business As Usual)

24x7x365 monitoring & alerting
Incident response & problem management
Change management (moves, adds & changes)
Software assurance
Updates & patching

3. Reporting

Monthly & quarterly reporting
Utilization & best practice recommendations
Governance & continuous service improvement

4. Exit

Service exit plan
Service handover

*Service scope will vary based on customer requirements and technical limitations

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Teneo Co-Managed and Managed Services

Managed SD-WAN

Get the most value from SD-WAN, faster and with minimum risk by choosing how much management control you want and selecting the service level that suits your needs.

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WFA: Visible (End User Experience Monitoring)

Get consistent, high quality insights into your end users’ experience and make improvements where it matters most.

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Managed Palo Alto Networks’ NGFW

Get the most value from your Palo Alto Networks’ NGFW by choosing how much management control you want and selecting the service level that suits your needs.

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WAN Optimization

Prove the value of your investment by delivering a successful WAN Optimization strategy with optimum results and business impact.

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