Opening a Support Ticket

Opening a support ticket through our Service Desk portal or over the telephone are the most effective ways to make sure your query gets assigned to the most relevant member of our team. If you’re opening a support ticket for the first time, please read our advice below.

To open a ticket

If you have a P1 priority ticket, please also make sure you log this with us by telephone via our Service Desk so we can ensure we have all the information we’ll need.

Before you call, please make sure you’ve prepared the following details:

  • The service or the vendor you need support for
  • The specific model number and/or version your issue relates to
  • The hardware or software serial number (where applicable)
  • Your location
  • Your device location
  • A detailed overview of the issue itself

Once your incident has been logged, we’ll provide you with a unique support ticket number. That ticket number is important as we ask you to quote it in all communication relating to this incident.

You can reach us from:

  • EMEA on +44 845 299 0623
  • USA on +1 877 836 3610
  • APAC on +61 1 800 765 389

Our FAQs

Read fellow customers’ Frequently Asked Questions about our Service Desk.

Read our FAQs

Our SLAs

Our SLAs section provides you with our definitions for each incident priority.

View our SLAs

Contact Support

Whether it’s a quick question or an urgent issue, we’re here around the clock to help you.

Open a ticket