Argenta, a global animal health contract research and manufacturing company, has selected Teneo’s Co-Managed SD-WAN to improve system performance and interconnectivity across its international locations.
The decision came after Argenta had been suffering from connectivity dropouts and latency, which impacted critical application performance. Since service deployment, not only has critical application performance improved, but they’ve also been able to better utilize existing bandwidth and the cloud, with improved performance and access to applications such as O365.
In selecting a co-managed SD-WAN services partner, it was crucial for Argenta to have instant access to a bank of SD-WAN knowledge and expertise that their internal team could learn from. In partnering with Teneo, they’ve been able to benefit from practical support through SD-WAN deployment and ongoing management to help share the risk and workload.
Teneo’s Co-Managed SD-WAN helps organizations to quickly access SD-WAN benefits with minimum risk. Allowing them to select the appropriate level of support they need, Teneo guides businesses through SD-WAN deployment, filling people, skills, and knowledge gaps.
Commenting, Argenta’s UK & US IT Operations Manager, Michael Meredith, said: “We identified that our team’s main requirement was for assistance with the implementation of an SD-WAN solution, and support around general knowledge. We selected Teneo’s Co-Managed SD-WAN service to enable us to not only learn the solution ourselves but also to obtain the support we needed to ensure that the solution operated consistently.”
Since adopting Teneo’s Co-Managed SD-WAN Service, ERP system performance has improved by 80%. This has been achieved without the need to change the hosting location or add additional bandwidth capacity.
End-to-end network visibility has also improved with simplified dashboards, enabling Argenta to identify bandwidth-heavy applications, discover dependencies, and better interpret traffic analysis. This has proved valuable in supporting structural decisions based on clear justification.
When maintenance or release notes must be read or rudimentary changes made, Teneo does this for them. This is especially important when the team is already overburdened with release notes from other partners.
Through the Teneo Service Desk, Argenta also receives 24x7x365 support, which they find reassuring. As Teneo retains knowledge of their deployment, this also alleviates the risk of knowledge leaving should an Argenta employee choose to move on.
Brett Ayres, Service Director at Teneo, said: “We’re delighted that Argenta has selected Teneo’s Co-Managed SD-WAN to improve network performance and enhance its internal team’s knowledge. We are very much looking forward to our continued partnership as part of Argenta’s ongoing strategy to provide a positive user experience.”
Michael Meredith concluded: “Teneo’s Co-Managed SD-WAN Service has beaten all expectations, which doesn’t happen often! That’s the biggest compliment I can give.”