When workplace technology works well, employees thrive. When it doesn’t, productivity suffers.
Digital Employee Experience (DEX) measures how employees experience their devices, applications, networks, and IT support.
Digital experience is now a competitive edge. When apps lag or tools fail, productivity and satisfaction take a hit.
With the right visibility, IT teams can act faster, reduce disruption, and keep work moving.
Teneo’s Managed DEX turns insight into real improvements employees feel every day.
Most organizations are still reacting to technology issues rather than proactively improving employee experience. The DEX Maturity Model shows the journey, from reactive IT support to a strategic, experience-driven approach.
Teneo Managed Digital Employee Experience (DEX) brings clarity, so IT can support employees everywhere with confidence.
Improving digital employee experience (DEX) isn’t about collecting more data, it’s about understanding what matters and acting on it.
With Teneo Managed DEX, IT teams can:
This is how modern IT moves from reactive support to proactive digital employee experience management worldwide.
Go beyond dashboards with digital employee experience delivered as a service.
End user experience monitoring, endpoint visibility, and continuous optimization in one managed solution.
Improve support with digital experience insights and faster resolution.
Digital Employee Experience insights help service desk teams identify issues faster and improve IT support resolution times.
Refresh endpoints based on experience data, not lifecycle age.
DEX analytics help IT teams prioritize hardware refresh decisions based on real employee device performance and experience data.
Boost user productivity through better digital experience.
Digital Employee Experience analytics help organizations identify technology issues that impact employee productivity.
Reduce wasted spend with usage-based software licensing insights.
DEX insights help organizations reduce wasted software spending through usage-based licensing visibility.
See application performance exactly as employees experience it.
DEX monitoring allows IT teams to see application performance exactly as employees experience it.
Endpoint Performance Monitoring
Detect device health issues before employees feel the impact.
Collaboration and Remote Work Experience Support
Keep Teams, Zoom, and hybrid work running smoothly.
Mobile Workforce Experience Monitoring
Monitor mobile digital experience across devices, apps, and connectivity.
Software Adoption and Application Usage Visibility
Understand application usage to guide adoption and IT decisions.
Visibility Into Emerging Workplace Risks, Including Shadow AI
Identify unmanaged tools that affect performance, security, or compliance.
IT Experience Monitoring for Leadership Visibility
Turn DEX metrics into clear reporting and enterprise action.
Teneo Managed DEX follows a structured approach to help IT teams assess, manage, and continuously improve digital employee experience.
In the first 30 days, you gain clearer visibility, stronger adoption, and a foundation for continuous experience optimization.
Teneo Managed DEX is powered by Riverbed Aternity, a leading digital employee experience platform that provides deep visibility into how employees experience technology across devices, applications, and networks.
The platform delivers:
Teneo Managed DEX integrates with leading IT service management (ITSM) platforms, including ServiceNow and Freshworks, connecting digital experience insights directly to service desk workflows for faster triage and resolution.
Before working with Teneo, we were primarily working on a reactionary basis. Now, people right across the business are very impressed about how proactive we can be; they’ve never seen anything quite like it. Since implementing our new strategy utilizing Teneo's Managed DEX service, we've seen happier users, quicker deployments & realized significant license cost savings. The desktop is the cause of a lot of problems, but most people are too busy looking somewhere else. We’ve found that if you simplify the network and remove capacity bottlenecks, it’s then easier to focus and improve the experience at the desktop, which in turn improves performance. Answers to common questions about DEX strategy, measurement, and managed services.
Digital employee experience (DEX) is how employees experience workplace technology every day across devices, applications, networks, and IT support. Strong DEX keeps employees productive, while poor experiences increase downtime, frustration, and service desk demand.
Managed Digital Employee Experience (Managed DEX) is a service that helps organizations run and optimize their digital employee experience platform. Teneo Managed DEX supports adoption, configuration, and continuous improvement so IT teams can act on experience insights more effectively.
Digital employee experience directly impacts employee productivity, customer responsiveness, and IT efficiency. When technology performance suffers, IT teams spend more time firefighting, and employees lose valuable time getting work done.
Common digital employee experience challenges include slow devices, application instability, collaboration disruptions, and limited visibility across hybrid environments. Many organizations also struggle with alert noise and inconsistent ways to measure experience across teams.
Digital employee experience is measured through endpoint performance monitoring, application responsiveness, experience scoring, and real user impact. DEX platforms help IT teams quantify what a good experience looks like and track improvements over time.
IT teams can improve digital employee experience by proactively identifying issues, prioritizing fixes based on employee impact, and continuously optimizing device and application performance. Managed DEX helps teams turn experience data into consistent action.
End user experience monitoring (EUEM) focuses on how applications and devices perform for employees. Digital employee experience (DEX) is broader, combining performance insights with measurement, experience scoring, and ongoing improvement strategies.
Endpoint performance monitoring tracks the health and performance of employee devices, including CPU, memory, crashes, and application load times. It matters because endpoint issues are one of the biggest drivers of productivity loss and support tickets.
Managed DEX improves service desk efficiency by providing clearer experience insights, reducing alert noise, and enabling runbook-driven response. IT teams gain the context they need to triage and resolve employee issues faster.
Managed DEX supports virtually any industry where employees rely on technology to do their work. It is especially valuable in financial services, legal, healthcare, education, engineering, manufacturing, and retail environments with complex or distributed IT needs.
Yes. Managed DEX can integrate with leading IT service management platforms such as ServiceNow and Freshworks. This helps connect digital experience insights directly into service desk workflows for faster action and better employee support.
Getting started is simple. Teneo begins with a consultation to understand your goals, then helps ensure your DEX platform is configured for success and delivering actionable insights. From there, we provide ongoing guidance and recommendations to continuously improve employee experience.
