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Visibility Tools Suitability Assessment

Visibility Tools Suitability Assessment

Benchmark current visibility capabilities and identify areas for improvement to close visibility gaps.

Visibility Tools challenges

Proliferation and underutilization

The average number of network and application performance monitoring tools per company is over ten, yet less than half of them are actually being used.

This is often because of workforce attrition, shifting priorities, a siloed approach, mergers and acquisitions, and the complexity of the tools themselves.

Most organizations today are seeking to reduce tool proliferation, and make better use of their visibility tool capabilities to impact strategic business outcomes.

Gaps and overlaps

But unfortunately for many, their current way of managing their visibility toolsets leads to gaps in cover in some areas, and duplication in others.

Problem resolution becomes more difficult and, over time, usage of the tools declines. And then someone suggests a new tool that will fix all problems and the cycle repeats!

This proliferation of tools is expensive, inefficient and slows the business and IT team down.

Breaking the cycle

Those that have broken this cycle use their existing visibility tools to best effect and invest to fill real gaps, often as a service.

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A different approach

A different approach

Organizations running efficient visibility operations have adopted a holistic strategy that matches functional tool requirements and operational processes to their business requirements.

Our Visibility Tools Suitability Assessment

Teneo’s Visibility Tools Suitability Assessment does exactly that. It allows organizations to benchmark current capabilities and identify areas for improvement to close visibility gaps.

Service Value

Right-size with confidence

Focus on the functional capabilities of your NPM, APM, or entire visibility stack and analyze where you have gaps and overlaps.

Make informed decisions

Reach critical conclusions about making further investments in toolsets or training, or operations.

Improve the value of existing tools

Receive recommendations to help you improve utilization of the toolsets
and operational processes you require.

Optimize your monitoring operations

Determine the best way forward for ongoing configuration, operation and optimization of your existing toolsets.

What We Do

Scope

  • Project Management setup and toolkit
  • Visibility requirements
  • Tool identification
  • Stakeholders
  • Operational processes (dependent on service level)

Collection

  • Discovery Workshop
  • Department interviews
  • Tool features & functions
  • Hard costs
  • Deployment topology
  • Data collection methods
  • Data presentation method
  • Utilization of tools
  • Tool usage processes

Assessment

  • Define current state
  • Review of tooling
  • Quality of data collection
  • Review of processes (dependent on service level)
  • Define future state
  • Analysis
  • Utilization assessment
  • Duplication assessment
  • Level or standardization
  • Cost assessment

Reporting

  • Written report
  • Management summary
  • Analysis report
  • Cost summary
  • Rationalization options
  • Standardization options
  • Recommendations
  • Roadmap
  • Remote presentation
  • Open Q&A session

Service Levels

Our Visibility Tools Suitability Assessment is available in the following levels.

  • Network (NPM): Focus on the use of tools and the data they provide
  • Application (APM): Focus on visibility into key business applications
  • Visibility: Assessment for NPM, APM and DEM
  • Operational: Review and assessment of in-house skills, soft costs, and processes

Key components of each of these service levels are outlined below.

Network (NPM)

Our Network (NPM) service level focuses on the use of your NPM tools and the data they provide.

The full list of service elements is as follows:

  • 15 modules across 5 NPM tools
  • Discovery workshop to identify functional NPM requirements across LAN, WAN & Cloud
  • Up to five follow up departmental interviews to clarify requirements
  • Current / desired future state gap analysis
  • Tool cost review
  • Summary review & recommended actions, including rationalization, standardization, and roadmap to desired state
  • Remote presentation of findings
  • Access to NPM specialists and SMEs throughout the engagement

Application (APM)

Our Application (APM) service level focuses on visibility into key business applications.

The full list of service elements is as follows:

  • 1 business application (covering APM, application-aware NPM and EUE tools)
  • Discovery workshop to identify functional APM & application-aware NPM requirements
  • Up to 5 follow up departmental interviews to clarify requirements
  • Current / desired future state gap analysis
  • Tool cost review
  • Summary review & recommended actions, including rationalization, standardization and roadmap to desired state
  • Remote presentation of findings
  • Access to APM specialists and SMEs throughout the engagement

Visibility

Our Visibility service level provides an assessment for NPM, APM and DEM.

The full list of service elements is as follows:

  • Covering up to 15 modules across 5 NPM / EUD tools and 1 business application
  • Discovery workshop to identify functional visibility requirements
  • Up to 8 follow up department interviews to clarify requirements
  • Current / desired future state gap analysis
  • Tool cost review
  • Summary review & recommended actions, including rationalization, standardization and roadmap to desired state
  • Remote presentation of findings
  • Access to visibility specialists and SMEs throughout the engagement

Operational

Our Operational service level provides a review and assessment of in-house skills, soft costs, and processes.

The list of service elements is as follows:

  • Review and assessment of the in-house skills, soft costs and processes to meet requirements
  • Covering alerting, incident management, problem management and resolution

Service Outcomes

Receive a report that arms you with the ability to make better future decisions about:

  • Monitoring tool investment value.
  • Streamlining operational performance.
  • Reduce costs through asset rationalization.
  • Standardizing on specific tools.
  • Defining a tool strategy and future roadmap.
  • Reducing labor hours spent on maintenance.
  • Reducing business risk from downtime and equipment failures.

Customer Example

Global Manufacturing Firm

Teneo recently helped a global manufacturing firm to consolidate their Network Performance Monitoring toolset and optimize the end solution.

They had a large technology refresh approaching but were questioning the investment as they were suffering from limited staffing resources, with only a few engineers dedicated to its operation.

Feedback from their senior leadership was that the team needed more training and knowledge transfer. They were unsure if they should persist, and teach the team how to use the tools they already had, or instead consolidate and centralize them.

Teneo helped the firm to analyze their existing Network Performance Monitoring tools for feature overlap against the capabilities they required. Moving the focus from 12 tools to just 3, we were then able to recommend how the team could get the most value by targeting investment and increasing the use of underutilized capabilities from their existing monitoring tools.

This allowed them to drive efficiencies through a significantly reduced Network Performance Monitoring tool portfolio.

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Ready to talk about a Visibility Tools Suitability Assessment?

Ready to talk about a Visibility Tools Suitability Assessment?

To get started with our Visibility Tools Suitability Assessment, simply contact us today to schedule a discussion.

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