Take the pressure off your internal resource through our Token-Based Support service.
If you’ve dealt recently with our technical support team, you’ll know why we consistently get amazing feedback. The team does a great job of solving your critical issues, and keeping your Next-Generation Technology running at maximum efficiency.
They already know your Next-Generation Technology inside and out, and know how to make sure it’s performing. Their mission is to provide the highest quality of support, the best level of customer satisfaction, and to make sure that you’re making the most of your investments. So our Token-Based Support service lets our team do exactly what they do best – help resolve your issues, not just identify them.
Our Token-Based Support service allows you to buy tokens valid for 30 minutes each and trade them in for Professional Services related to the closure of a support call. All tokens purchased must be used within 12 months. You’ll also need written approval from the individuals in your team with authority to draw down on your token time.
Our Token-Based Support service includes Basic Support and:
- Assistance in remediation of support issues via scheduled sessions
- Assistance applying any recommended changes via scheduled sessions
- Assistance making configuration changes via scheduled sessions
You can migrate to our Token-Based Support service at any time; you don’t have to wait until your Maintenance contract renewal date to take advantage.