According to the analyst firm IDC, by 2020, 60% of all enterprises will be in the process of implementing an organization-wide Digital Platform Strategy. Gallup reports that 43% of US employees work remotely at some point. This isn’t surprising as a remote workforce comes with a growing list of benefits such as allowing more flexibility for employees and taking away geographic boundaries of the talent pool for employers.
Ranging from e-mail, instant messaging and enterprise social media tools to HR applications and virtual meeting tools, SaaS applications are the backbone of employee productivity. A 2017 BetterCloud report shows that companies use an average of 16 SaaS applications a day; a 33% YOY increase with no indications of slowing down. Regardless of whether an application is local, cloud or web-based, or if a device is physical, virtual or mobile, today’s end users demand an excellent experience when interacting with an organization’s different applications and services or switching between devices through the working day. A Digital Platform Strategy should then be founded on an organizational wide goal of empowering technical teams with the tools to accelerate end user adoption and productivity.
Added Visibility to Your Survival Kit
While a majority of companies surveyed in Futurum Research’s 2018 Digital Transformation Index responded that they have a positive outlook on technological adaptation, 1 in 4 companies still struggle with technology adoption. These digital transformation laggards are considered at risk of not surviving the arrival of new technology. The report points to inadequate budgets and management resistance to be key contributors to lagged adoption.
Teneo’s latest Digital Experience Monitoring offering is designed to help customers meet these challenges. DEMaaS leverages Riverbed’s SteelCentral Aternity software to correlate user productivity, application performance, and device health. By incorporating performance benchmarks, DEMaaS could help technologists prove to decision makers the positive difference they’ve made to their business through digital transformation. In order to achieve this, companies need visibility into performance from the where it counts most – the end user’s perspective.
While other technologies only extrapolate, emulate, or estimate what the end user sees, SteelCentral Aternity closes the IT monitoring visibility gap with accurate, real-time information about how end users actually experience and interact with their applications, devices, and network. Delivered in an as a Service model, and managed entirely by Teneo, companies will be able to proactively identify and rapidly resolve technology, app or service problems.
Key Benefits of our Digital Experience Monitoring service:
- Say goodbye to those typically large CAPEX spends. Instead, our service allows you to leverage all of Riverbed SteelCentral Aternity’s software features and with the added management work, paid for as a predictable monthly recurring cost (MRC). Budget is no longer an excuse to be left behind.
- Teneo will help with license audits to ensure costly software licenses are not going to waste. Your assets can be right-sized and your IT budgets optimized across the organization.
- Validate adoption and performance of digital changes made across the entire organization.
- Ensure workforce productivity levels meet your digital transformation goals.
- Access to Teneo’s experts to help determine root causes of negative results and quickly resolve issues.
If you have any lingering questions on how you can begin to incorporate Digital Experience Monitoring into your Digital Platform Strategy and get the most out of those costly end user applications, please get in touch.
Can you spare 30 minutes to keep your end users happy?