Previous way of operating & business limitations
Today, the IT organization is separated into different business units and a group IT function. The group IT function has responsibility for all 226 sites globally. Infrastructure is primarily managed by the in-house IT team.
In 2018, as the group IT team approached a network modernization initiative, they realized that they were suffering from a problem that many businesses share – they aren’t a technology company. Despite the group IT team’s involvement across the wider business, the organization is effectively a marketing and production company.
The true technology focus of their business is, in fact, where their innovation takes place, in Research and Development (R&D). Therefore, they were seeking an R&D arm of the organization’s group IT team to help them move forward. To gain knowledge about new technology, the group IT team typically finds out about advancements in innovation through their strategic partners.
In Teneo’s case, they appreciate that Teneo has real-world knowledge and experience of new technology before introducing it. So instead of taking a chance on something unproven, they rely on the extra affirmation from partners such as Teneo, who have seen first-hand how new technology works, and can bring examples of performance improvements to the table.