Digital experience isn’t just about convenience anymore; it’s a competitive edge. When employees can’t work efficiently because apps crash, devices lag, or collaboration tools misbehave, productivity and satisfaction take a hit.
For IT, the challenge is clear: to deliver an experience that empowers people, not frustrates them. That requires visibility, action, and a smarter way to keep digital services running smoothly.
Most monitoring tools don’t tell the full story. They give you approximate truths at best or leave you in the dark altogether. That creates blind spots where problems hide, slowing down IT response times and leaving employees to suffer through disruptions.
Without accurate visibility into adoption, application performance, and device health, IT teams are left guessing instead of improving.
Patchwork solutions often pile on complexity, consume hours in reporting, and rarely deliver the promised outcomes. Tools become shelfware. IT stays reactive. And service desks drown in tickets without knowing where to start.
This reactive cycle keeps costs high, slows innovation, and chips away at employee trust.
Managed DEX changes the game. Instead of giving you another tool to manage, we take care of it for you. You get:
See across all applications, devices, and user interactions, including where GenAI adoption is happening and where Shadow AI might be creeping in. That means no surprises, and no unmanaged risks hidden in the background.
Routine fixes are automated, and service desks get guided through the next best steps. But we don’t leave you on autopilot. When issues need a human eye, our experts’ step in to help, ensuring you get the speed of AI with the confidence of human judgment.
Spot issues before users complain and turn disruptive tickets into opportunities for continuous improvement.
Optimize license usage, validate changes, and track productivity trends with clear, outcome-focused reporting. Not only do we provide DEX scoring to highlight where you can improve, but within a click you can drill into the root cause of issues and see exactly what needs to be done to fix them.
With Managed DEX, you stop reacting and start preventing.
We make onboarding and ongoing service seamless with a structured, outcome-driven approach:
We align on your goals and KPIs through a collaborative workshop.
We create a tailored plan with dashboards and reporting that fits your needs.
We set up, configure, and tune the service for your environment.
We manage it 24×7, provide monthly insights, and continually improve with you.
Discover the top use cases that make Teneo’s Managed DEX a game-changer in optimizing your digital environment.
Watch our demo videos now to see the impact firsthand!
Managed DEX is a key part of StreamlineX, Teneo’s framework for secure, optimized, and observable connectivity. It’s the first step toward complete IT observability, empowering your teams to innovate with confidence.
Managed DEX is already helping organizations of every size improve performance, streamline investments, and boost user satisfaction.
Find out how this global engineering, management & development consultancy has leveraged End User Experience Monitoring to shift the battleground from the network to the endpoint for increased customer value.
This leading U.S. law firm adopted Teneo’s End User Experience Monitoring service to improve visibility, security & performance.
Many organizations today have lost sight of what their workforce is experiencing, and of what ‘normal’ looks like from an IT performance perspective. Since the pandemic changed the way we all work, visibility of end user experience is more important than ever to help businesses maintain competitiveness and productivity. We outline four trends that are impacting your end user experience visibility and a new approach to allow your organization to achieve its goals.
We have noticed a growing spike in Google searches for high CPU (central processing unit) temperatures. We outline the five most common reasons why laptops overheat and what you can do about it.
The highly anticipated general release date of Windows 11 on 5th October 2021, promises key features that will vastly improve security and collaboration, both essential in today’s Work From Anywhere environment. Find out what Windows 11 migration planning must take into account, and what 5 steps should be followed for successful transformation.
In this short video, we look at the value of troubleshooting end user hardware and application issues for I&O teams. Exploring the granular detail that Teneo’s Managed DEX provides, we look at how understanding information around end users’ hardware can help reduce MTTR and increase productivity of Service & Support Desk teams.
Book a meeting to speak to one of Teneo’s seasoned End User Experience Monitoring experts. We’re here to give you a sounding board for your future plans and can talk you through some options you might want to consider.
