Since JLL selected Teneo’s WAN Optimization service, their network performance has operated at an optimal level


With 70,000 employees and 280 offices worldwide, JLL, a commercial real estate firm, needed to ensure their workers had a uniform network that was operating at optimal level. With Teneo’s WAN Optimization Service, not only is JLL’s global 24×7 network environment performing at its best, but their IT team is free to focus on delivering innovative tools and applications to enable business.


Commercial Real Estate

Company details:

70,000 employees with 280 offices worldwide in 80 countries

Previous challenges:

  • Infrastructure incidents, such as no email, internet, or shared documents impaired the ability of staff to carry out their business
  • Poor perception of IT due to historical network-related outages
  • No time or resources available in the IT team to enable wider innovation
  • Relationship with service providers in need of improvement
  • Overhead to maintain global IT support


  • A strategic partnership with Teneo using our WAN Optimization Service

Outcomes since working with Teneo:

  • Network performance is operating at an optimal level
  • Cost-effective with less management overhead to support JLL’s global reach
  • Improved the perception of their internal IT team within the business
  • Internal team time freed up allowing them to focus on innovative projects
  • Continual service improvement focus vs break-fix
  • A service review pack that can be passed up the management chain
  • Recommendations based on a holistic view of the estate

“Teneo is very much an extension of the JLL support team, which is the biggest compliment that I can give them!”

Darren Munsey, EMEA Head of IT Service Operations