Mat is Vice President of Service Delivery at Teneo, where he leads the strategic direction of the company’s global professional, managed, support, and customer success services. With more than 15 years of experience in IT and technical leadership, Mat has delivered enterprise-wide digital transformation, cloud migration, and cybersecurity initiatives across diverse industries. He plays a key role in advancing Teneo’s Digital Employee Experience (DEX) approach by combining real-world service desk insight with process automation, governance frameworks, and customer-first support. Mat has also helped reshape service delivery through ISO27001 certification and operational modernization.