As a Performance Field Technical Consultant working with customers in the legal industry, my primary focus is to ensure that technology enhances productivity rather than hinders it. Legal professionals rely on iManage as a business-critical application for document management, collaboration, and compliance. However, with the increasing shift to the cloud and integration with platforms like O365, ensuring a seamless user experience has become more complex. Unpredictable performance, slow response times, and application crashes not only frustrate end-users but also lead to significant business costs.
To address these challenges, I recommend Riverbed Aternity End-User Experience Monitoring (EUEM) to provide deep insights into iManage performance and proactively improve the end-user experience. In this blog, I’ll share why monitoring iManage is essential, how Aternity supports a stable environment, and how legal firms can benefit from this approach.
Understanding iManage in Legal Firms
iManage serves as the backbone of legal document management. It consolidates documents, emails, and records into a centralized system, enabling legal professionals to quickly locate and collaborate on case-related materials. Given the fast-paced nature of legal work, any downtime or sluggish performance can have major operational repercussions.
Why Traditional Monitoring is Not Enough
Legal firms have historically relied on traditional IT monitoring tools to track system health, but these solutions often lack visibility into the actual end-user experience. A partner submitting a high-stakes legal filing cannot afford to experience delays caused by an unresponsive document management system. This is where Riverbed Aternity’s EUEM solution comes in—providing real-time visibility into how iManage performs from an end-user perspective.
How Aternity Enhances iManage End-User Experience
- Visibility over iManage Application Versions to enable proactive monitoring
- Monitoring iManage Version Stability to ensure updates do not impact performance
- Monitoring iManage User Activities to identify “slow” processes and their causes
- Addressing Outlook Performance Issues with the iManage Work Add-in
- Validating Application Changes and Cloud Migrations to justify investments
- Ensuring SLA Compliance to hold internal and external IT providers accountable
- Reducing Mean Time to Repair (MTTR), maximizing uptime and saving thousands in lost hours
Why This Matters for CIOs in the Legal Sector
As legal firms continue their digital transformation, ensuring consistent, fast, and reliable application performance is a non-negotiable priority. Lawyers, paralegals, and support staff should be able to focus on their casework—not on troubleshooting software issues.
By leveraging Aternity’s end-user experience monitoring, legal IT teams gain the ability to:
- Proactively detect and resolve performance bottlenecks
- Ensure high availability and stability of iManage
- Deliver a seamless technology experience that enhances productivity
For any legal CIO looking to elevate the end-user experience and reduce IT headaches, implementing AI-driven performance monitoring is a strategic must-have.
See Riverbed Aternity in Action
If your firm is facing similar challenges and would like to see a live demo, meet with us. We also offer a 30-day proof of concept (POC) free of charge, allowing you to test Aternity on your endpoints and experience the benefits firsthand.
By focusing on proactive monitoring, legal firms can ensure that iManage remains a robust and efficient tool—empowering legal professionals to work without disruption and achieve better outcomes for clients.
Authors:
Marc Fouad, Technical Sales Consultant, Teneo
Brett Ayers, CTO, Teneo