Maintenance & Support

Maintenance

We offer a range of maintenance options, each designed to minimize business disruption and maximize performance. Our options are based on the service levels recommended by each of our technology partners.

1-Year Maintenance

Maintain control by selecting the precise level of maintenance service you need for individual technology performance.

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Multi-Year Maintenance

Make substantial savings on the cost of running your next-generation technology with our exclusive multi-year maintenance packages.

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Support

Do you feel supported? We’ve got your back. You can count on us, right from the start. And it doesn’t end there – our support is constant.

Through our follow-the-sun Service Desk, our support is available in a number of different formats for around the clock coverage. We’re committed to customer service excellence with an aim to be prompt and dependable. We’re also a Riverbed Authorized Support Partner (RASP), Gigamon Support Partner (GSP) and a Palo Alto Networks Authorized Support Center (ASC).

Basic Support

Briefly consult with one of our support engineers to get a steer on how to resolve a technical issue yourself.

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Token-Based Support

Take the pressure off your internal resource by allowing us to help resolve your issues, not just identify them.

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Change Management Co-ordination

We’ll help you to fully understand the impact of planned changes to your next-generation technology, to minimise risk and ensure successful change management results.

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Engineer Onsite Next Business Day

Depending on location, one of our engineers will join you on site the next business day to successfully reach problem resolution.

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