Support Services

Maintenance

We offer a range of maintenance options, each designed to minimise business disruption and maximise performance. Our options are based on the service levels recommended by each of our technology partners.

1-Year Maintenance

Maintain control by selecting the precise level of maintenance service you need for individual Next-Generation Technology performance.

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Multi-Year Maintenance

Make substantial savings on the cost of running your Next-Generation Technology with our exclusive multi-year maintenance packages.

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Proactive and Predictive Monitoring For Riverbed SteelHead

Teneo Proactive Predictive Monitoring

Get FREE Proactive & Predictive Riverbed SteelHead Monitoring from Teneo, with vital health, uptime, optimisation & sizing statistics presented in a monthly email report.

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Teneo Service Wrap For Riverbed SteelHead

If you’re considering taking a risk and running your Riverbed SteelHeads unsupported, we’d strongly urge you not to do this. That’s because the impact of failed technology could be catastrophic. Instead, let us introduce you to our Teneo Service Wrap option, designed to help reduce your risk considerably and ensure you have experts on hand … Continued

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Support

Do you feel supported? We’ve got your back. You can count on us, right from the start. And it doesn’t end there – our support is constant.

Through our follow-the-sun Service Desk, our support is available in a number of different formats for around the clock coverage. We’re committed to customer service excellence with an aim to be prompt and dependable. We’re also a Riverbed Authorised Support Partner (RASP), Gigamon Support Partner (GSP) and a Palo Alto Networks Authorised Support Centre (ASC).

Basic Support

Briefly consult with one of our support engineers to get a steer on how to resolve a technical issue yourself.

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Token-Based Support

Take the pressure off your internal team by allowing us to help resolve your issues, not just identify them.

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Change Management Co-ordination

We’ll help you to fully understand the impact of planned changes to your Next-Generation Technology, to minimise risk and ensure successful change management results.

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Engineer Onsite Next Business Day

Depending on location, one of our engineers will join you onsite the next business day to successfully reach problem resolution.

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