Many organisations originally viewed the recent increase in remote working as a crisis measure that would soon be reversed. However, what they didn’t understand was that companies that want to remain competitive would choose to retain a much higher remote working population in the longer term.
The reasons for this are that office workers are 13% less efficient than remote workers according to a recent study, while also carrying a heavier real estate burden, greater sickness absence levels and increased staff turnover. Further, 65% of employees say they now want to work from home.
But Remote Workers are Suffering in Silence
In contrast though, remote workers are less likely to contact the IT service desk to report minor issues they experience. Instead, they regularly suffer in silence with problems that are invisible to the IT team.
Pressure on the IT team increases due to:
- Unreported laptop issues
- Incompatible devices
- Interrupted services
- Unsecure environments
- Unreliable connectivity
- High VPN usage
Many teams don’t realise how much of a reverse effect these factors can have on productivity levels. They also put an organisation’s ability to deliver good customer service at risk.
The Productivity Gap
The daily downtime that IT teams can’t see due to these issues is effectively “The Productivity Gap”. To close this, companies that are looking to leverage remote working as a competitive advantage are ensuring they have a window into any IT challenges their remote workers are facing.
This means they can proactively reduce issues before they arise and react immediately to any that do, while reinforcing their remote workers’ productivity and company profitability.
How Successful Organisations are Approaching This Issue
Successful organisations have found a way to harness a 13% improvement in remote worker productivity and turn it into their biggest competitive advantage.
Find out how by reading about Teneo’s Remote Worker Productivity service here:Remote Worker Productivity Service Overview
Watch The Webinar
In this webinar, “Pros & Cons Of The New Remote Working Normal”, Teneo’s Matt Lukash and Marc Sollars discuss topics that include the stress remote working can place on IT departments, and how organisations can best utilise their existing technology and control costs while optimising remote worker productivity.
Request More Information
Request more information about how we can help you to quickly deliver Remote Worker Productivity by completing the form below: