Location: THEALE, UK

Reporting to the Service Desk Manager, the purpose of the Service Engineer role is to provide post sales technical support and service to customers.


  • Provide first and second line support for all customers on all products via phone, email and web conference.
  • Liaise with vendors and/or distributor support teams to resolve customer issues.
  • Follow support processes and procedures to deliver world class support to all customers.
  • Work in collaboration with the rest of the service team and technical team to ensure the smooth operation and maximum performance of all networks. Install and configure customer systems/solutions
  • Work in collaboration with the rest of the Service Desk, Service Delivery and Technical Sales teams to ensure the smooth operation of technical issues, whether pre or post-sales Advise and/or undertake customer upgrades or configuration changes
  • Take occasional responsibility for Managed Service customers; making Managed Service recommendations, attending on-site Managed Service review meetings, writing Managed Service reports, completing actions and assisting in the development of the Teneo Managed Service environment.


  • Educated to ‘A’ level standard or equivalent qualification
  • Experience of providing technical support in a service desk is desirable
  • Networking knowledge or CCNA routing and switching is desirable


  • Understand network management and network infrastructure technologies


  • Ability to thrive in a dynamic and growing environment
  • Relationship management skills
  • Communication skills
  • Analytical and logical
  • Problem solving skills
  • Organised and efficient


  • Enthusiastic
  • Helpful
  • Curious
  • Open Minded
  • Driven

Apply for this position

To apply for this vacancy, please complete the form below and remember to attach your CV/resume before submitting your application. We’ll be right back in touch should we wish to pursue your submission.

Teneo collects your personal data when you submit our online application forms. We will use this information to evaluate whether or not to proceed with your application and offer you a contract of employment with Teneo. By submitting this application form, you agree to us processing your data in accordance with our Fair Processing Notice for Applicants.

More about us