Design Engineers – Theale and Atlanta

Location: Theale, UK or Atlanta, GA, USA

Based in either Theale, UK or Atlanta, GA, USA the Design Engineers will report to the Head of Service Delivery and will provide technical design and support to SD-WAN/Networks Pilots as well as SD-WAN Implementation and Migration Projects from Specification through to Delivery.

KEY RESPONSIBILITIES

  • Assist the SD-WAN Virtual Team to sell solutions (SDWAN and Networks) to customers by working within a Teneo framework and using a common language.
  • Participate as a member of Virtual Teams made up of representatives from various functions who collaborate to understand and enable the achievement of customer goals.
  • Provide technical support for Pre-sales demonstrations, PoCs and Pilot implementations.
  • Install and manage customer SD-WAN technology trials.
  • Work within Virtual Customer Teams and provide technical support for RFI and RFP responses if need it.
  • Engage and work with vendors and other customer suppliers to resolve technical issues.
  • Provide technical support for customers during the SD-WAN and Networks Pilots.
  • Provide training and consultancy services where appropriate.
  • Be a technical expert in at least one SD-WAN Vendor solution.
  • Create SD-WAN designs and supporting documentation for SD-WAN transformation projects (including LLD, M-LLD & MoPs).
  • Work with the Teneo Solution Architects, services team and SD-WAN ecosystem partners to support and develop SD-WAN solutions which include security, visibility, connectivity and other complementary technologies as required.
  • Lead the SD-WAN implementation and migration projects as a technical expert.
  • Meet and work with customer technical teams to develop technical relationships.
  • Provide technical input into the implementation of Teneo solutions.
  • Serve as the focal point for all non-support technical issues and questions on assigned accounts.
  • Provide 2nd and 3rd line support for SD-WAN deployments when necessary including support for other offices during their out of hours period.

EDUCATION AND WORK EXPERIENCE

  • Educated to ‘A’ level standard or equivalent qualification

KNOWLEDGE, SKILLS AND QUALITIES

KNOWLEDGE
  • NECESSARY
    • LANs, WANs, QoS enabled IP networks – Implementation and Design.
    • IP networks and protocols, including IP addressing schemes, BGP, OSPF and generic routing ad switching technologies.
    • Knowledge and understanding of transport networks Ethernet, MPLS (Layer2 and Layer3 VPN’s)
    • IPSec VPN’s and transport security
    • Knowledge of systems (routers, switches, firewalls, etc.) from key vendors such as Cisco or Juniper.
    • The ability to conceptualise and design network Enterprise infrastructure.
    • WAN connectivity design and implementation. Network monitoring tools
    • Demonstrable experience supporting Service Provider or Enterprise Grade Networks
    • Professional accreditation or Vendor Certifications level such as Cisco, CCDP/CCNP, Juniper, etc.
    • Understand network management technologies (SNMP and NetFlow)
    • Understand network infrastructure technologies (TCP/IP, switching & routing)
    • Understand WAN Optimization technology (Preferably Riverbed)
    • Understand firewall technology

    NICE TO HAVE

    • Design Methodology (TOGAF, etc.) and tools – operational experiences
    • Track record delivering network design and audit/assessment assignments with good level of documentations (HLD/LLD/MoP’s etc.). Produce and Peer Review LLD (Low Level Designs) and HLD (High Level Designs)
    • SDN and SDWAN technologies knowledge and experience
    • Applications experience like Voice, etc. Cloud experience (like AWS or Azure)
SKILLS
  • Ability to thrive in a dynamic and growing environment
  • Relationship management skills
  • Communication skills – written and verbal
  • Analytical and logical
  • Problem solving skills
  • Organised and efficient
QUALITIES
  • Enthusiastic
  • Helpful
  • Curious
  • Open Minded
  • Driven

 

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