Network Performance Monitoring Managed Service From Teneo

Network Performance Monitoring

Right-size your monitoring capabilities to better understand the impact of network performance on your critical business initiatives.

Challenges today Our services

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Network Performance challenges today

Network reliability

Digital businesses need reliable networks more than ever before.

And with today’s hybrid cloud architectures, maintaining a high-performing network requires a broad view across IT domains.

Monitoring tool proliferation

But most point network monitoring tools are unable to provide the breadth and depth needed to diagnose complex problems.

As a result, many organizations are suffering from tool proliferation from their attempts to piece together capabilities and gain a single source of truth.

Many tools have become ‘shelfware’, either because they’re no longer needed, have duplicate features, or the team doesn’t have the skillset to use them. Yet they’re still incurring costs.

Faster problem solving

IT teams today need a more proactive, holistic, and efficient approach to network performance monitoring.

One that reduces the complexity and prevents tool proliferation from getting in the way of faster network problem solving.

A different approach

Forward-thinking organizations are taking a different approach to Network Performance Monitoring.

They’ve found a way to deliver rightsized monitoring capabilities, and the people and skillsets needed to better understand the impact of network performance on their critical business initiatives.

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Our Network Performance Monitoring services

Teneo’s Network Performance Monitoring services do exactly this. They’ve helped speed other organizations’ ability to troubleshoot issues by delivering actionable intelligence when needed.

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Service Value

Fit for purpose

We’ll keep the Network Performance Monitoring tools we use fully configured and updated for the instant it needs to be utilized, so it’s always fit for purpose.

Proactive identification

We’ll watch for issues on your behalf, and proactively identify any performance problems that occur for the applications and networks we’re monitoring.

Notification & alerting

On identification of a problem, we’ll instantly alert you, so you can triage and diagnose the root cause of the problem quickly, using a fully prepared and up-to-date system.

Dashboards & reporting

We’ll save you time by providing you with quarterly reporting to show performance trends for your network and key applications, which you can share with your wider team.

What We Do

Strategy

Hold a strategy workshop with all main stakeholders.
Understand your desired outcomes, KPIs and budget requirements.

Design

Design our service and implementation package.
Prepare our service handbook.

Transition

Service installation & configuration.
Initial installation and configuration of standard dashboards.
Provide access to service portal.

Operation

24x7x365 proactive management, monitoring & alerting.
Quarterly reporting & service improvement.
Assistance with KPI measurement & business case justification.

Managed Service Levels

Our Network Performance Monitoring service is available in three levels: Enhanced Support, Managed Service Essentials, and Managed Service Plus.

As part of our managed service onboarding process, an initial Health Check, Hygiene and Compliance Audit of all systems will be carried out to ensure that they have the latest revisions of software. We’ll also check that system resources are optimized based upon the specifications applied. Any system upgrades required will be provided, along with any replacement components found to be faulty, in accordance with any existing vendor maintenance agreements you have.

A Strategy & Design Package and an Implementation Package are provided at a fixed cost to all new customers.

Find out more about what’s included in each Network Performance Monitoring service level below.

Enhanced Support

Our Enhanced Support service includes software updates as they become available, health checks, solution advice and monthly reviews.

The full list of service elements is as follows:

ENHANCED SUPPORT SERVICES

1st & 2nd line support
Vendor support management concerning enhancement requests
Technology updates as they become available
Additional features highlighted that could further the capability of the deployment
Share experiences, including enabling further dashboards, if appropriate
Monthly service call to ensure all enhanced support services are delivered, and any issues are recorded and remediated

Managed Service Essentials

Managed Service Essentials provides basic management of the Network Performance Monitoring solution. The service includes license management, 24×7 system monitoring, health checks following updates, and alerts.

Also included are data collection monitoring, incident management, solution access monitoring and reporting dashboards.

The full list of service elements is as follows:

ENHANCED SUPPORT SERVICES

1st & 2nd line support
Vendor support management concerning enhancement requests
Technology updates as they become available
Additional features highlighted that could further the capability of the deployment
Share experiences, including enabling further dashboards, if appropriate
Monthly service call to ensure all enhanced support services are delivered, and any issues are recorded and remediated

SYSTEM MONITORING

Verification that the monitoring system is maintained at agreed levels and updates and upgrades are performed
Perform software and system health checks following updates
Utilize alert management to identify monitoring system issues and escalate to you when necessary
License management to ensure that licenses are current, providing notice when expirations are nearing and planning for future growth

DATA COLLECTION REPORTING

Ensure health of data collection – devices are reporting properly
Ensure expected network traffic is being received

INCIDENT MANAGEMENT

Follow customer’s incident and change management procedures to keep solution aligned with the infrastructure

SOLUTION ACCESS

Manage monitoring system access (accounts and roles)
Manage dashboard views (role-based)

MONITORING

Monitor solution health
Monitor solution licensing
Ensure cross-platform integration is working as expected

Managed Service Plus

Managed Service Plus provides Managed Service Essentials with additional consulting hours from subject matter experts.

In addition to Managed Service Essentials, the list of service elements includes:

PERFORMANCE MONITORING

Threshold-based alerting – notification of performance degradations relating to hardware incidents
Interpret monitoring system alerts/report/dashboards to identify and communicate tier isolation

PERFORMANCE ISOLATION

Interpret monitoring system alerts/report/dashboards to identify and communicate tier isolation
Communicate relevant information to the appropriate stakeholders to assist in problem resolution
Perform ‘commonalities analysis’ to determine what attributes contribute to a performance degradation
Communicate ‘possible’ other causes and caveats to the appropriate stakeholders ensuring optimum outcomes at all times

PERFORMANCE DIAGNOSTICS

Interpret monitoring system alerts/reports/dashboards to create root cause hypotheses
Perform what-if analysis on application transformation projects
Perform what-if analysis on network transformation projects

REPORTING

Individual application health
Individual transaction health
Special requests health reports

Service Outcomes

Get a single view of performance across the network and cloud, managed 24×7 by Teneo.
Speed your ability to troubleshoot issues and only act when needed, so you can focus the rest of your time on more productive tasks.
Utilize the intelligence we provide through regular reporting to collaborate more effectively across IT teams, breaking down a siloed approach to performance.
Make better use of the Network Performance Monitoring features in the Visibility tools you already have.

Measure and meet your network service delivery KPIs.
Consolidate and right-size your Visibility toolset.
Save on costs and improve operational efficiencies.
Scale Visibility services up as required by business demands.
Take proactive steps towards demonstrating the value of the network’s role in boosting user productivity, user experience and company performance.

Ready to talk Network Performance Monitoring?

To get started with our Network Performance Monitoring services, simply contact us today to schedule a discussion.

Supporting Network Performance Monitoring services

Visibility Tools Suitability Assessment

Our Visibility Tools Suitability Assessment helps you to benchmark current visibility capabilities and identify areas for improvement to close visibility gaps.

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Traffic Reduction Cost Savings Analysis

Our Traffic Reduction Cost Savings Analysis will show you how you can save money and optimize your network and security tools.

We’ll help you to identify where you can improve efficiencies by feeding those tools only the traffic that really matters.

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Other services

Visibility

Get the critical visibility you need today, from endpoints to the cloud, to understand network and application performance and deliver a better user experience.

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Security

Go beyond simple threat prevention and access fast managed detection and response capabilities that reinforce business transformation.

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Performance

Leverage our skills and expertise to accelerate network and application performance, improve productivity and increase reliability across your digital business.

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