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NPM

Network Performance Monitoring
Right-size your monitoring capabilities to better understand the impact of application-aware network performance on your critical business initiatives.
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Network reliability & application performance

Digital businesses need reliable networks more than ever before. And with today’s hybrid cloud architectures, maintaining a high-performing network requires a broad view across IT domains. Users need applications that perform at all times, regardless of how they’re accessing the network. So it’s no longer enough for the network to just be ‘up’.

But most point network monitoring tools are unable to provide the breadth and depth needed to diagnose complex problems, and they don’t provide visibility into devices, or applications and their dependencies.

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Monitoring tool proliferation

As a result, many organizations are suffering from tool proliferation from their attempts to piece together capabilities and gain a single source of truth.

Many tools have become ‘shelfware’, either because they’re no longer needed, have duplicate features, or the team doesn’t have the skillset to use them. Yet they’re still incurring costs.

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Faster, application-aware problem solving

I&O teams today need a more proactive, holistic, and efficient approach to network performance monitoring and overall observability.

One that monitors performance not only of the network, but also how applications are performing across it, with an application-aware focus. And one that reduces complexity and prevents tool proliferation from getting in the way of faster problem solving. But with limited time and resources available, teams are still left challenged.

Take a different approach to Network Performance Monitoring

Forward-thinking Infrastructure & Operations leaders are taking a different approach to Network Performance Monitoring.

They’ve found a way to deliver rightsized monitoring capabilities, and the people and skillsets needed to better understand the impact of application-aware network performance on their critical business initiatives.

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NPM from Teneo

NPM, Teneo’s Network Performance Monitoring services, do exactly this. They’ve helped speed other organizations’ ability to troubleshoot issues by delivering actionable intelligence when needed.

Get the service overview

Our Approach

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Strategy

  • Hold a strategy workshop with all main stakeholders.
  • Understand your desired outcomes, KPIs and budget requirements.

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Design

  • Design our service and implementation package.
  • Prepare our service handbook.

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Transition

  • Service installation & configuration.
  • Initial installation and configuration of standard dashboards.
  • Provide access to service portal.

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Operation

  • 24x7x365 proactive management, monitoring & alerting.
  • Quarterly reporting & service improvement.
  • Assistance with KPI measurement & business case justification.

Managed Service Levels

Our NPM services are available in three levels: Enhanced Support, Managed Service Essentials, and Managed Service Plus.

As part of our managed service onboarding process, an initial Health Check, Hygiene and Compliance Audit of all systems will be carried out to ensure that they have the latest revisions of software. We’ll also check that system resources are optimized based upon the specifications applied.

Any system upgrades required will be provided, along with any replacement components found to be faulty, in accordance with any existing vendor maintenance agreements you have.

A Strategy & Design Package and an Implementation Package are provided at a fixed cost to all new customers.

Find out more about what’s included in each Network Performance Monitoring service level below.

Enhanced Support

Our Enhanced Support service includes software updates as they become available, health checks, solution advice and monthly reviews. The full list of service elements is shown below.

Enhanced Support Services

  • 1st & 2nd line support
  • Vendor support management concerning enhancement requests
  • Technology updates as they become available
  • Additional features highlighted that could further the capability of the deployment
  • Share experiences, including enabling further dashboards, if appropriate
  • Monthly service call to ensure all enhanced support services are delivered, and any issues are recorded and remediated
Managed Service Essentials

Managed Service Essentials provides basic management of the Network Performance Monitoring solution. The service includes license management, 24×7 system monitoring, health checks following updates, and alerts.

Also included are data collection monitoring, incident management, solution access monitoring and reporting dashboards.

The full list of service elements is below.

Enhanced Support Services

  • 1st & 2nd line support
  • Vendor support management concerning enhancement requests
  • Technology updates as they become available
  • Additional features highlighted that could further the capability of the deployment
  • Share experiences, including enabling further dashboards, if appropriate
  • Monthly service call to ensure all enhanced support services are delivered, and any issues are recorded and remediated

System Monitoring

  • Verification that the monitoring system is maintained at agreed levels and updates and upgrades are performed
  • Perform software and system health checks following updates
  • Utilize alert management to identify monitoring system issues and escalate to you when necessary
  • License management to ensure that licenses are current, providing notice when expirations are nearing and planning for future growth

Data Collection Reporting

  • Ensure health of data collection – devices are reporting properly
  • Ensure expected network traffic is being received

Incident Management

  • Follow customer’s incident and change management procedures to keep solution aligned with the infrastructure

Solution Access

  • Manage monitoring system access (accounts and roles)
  • Manage dashboard views (role-based)

Monitoring

  • Monitor solution health
  • Monitor solution licensing
  • Ensure cross-platform integration is working as expected
Managed Service Plus

Managed Service Plus provides Managed Service Essentials with additional consulting hours from subject matter experts.

In addition to Managed Service Essentials, the list of service elements includes the following.

Performance Monitoring

  • Threshold-based alerting – notification of performance degradations relating to hardware incidents
  • Interpret monitoring system alerts/report/dashboards to identify and communicate tier isolation

Performance Isolation

  • Interpret monitoring system alerts/report/dashboards to identify and communicate tier isolation
  • Communicate relevant information to the appropriate stakeholders to assist in problem resolution
  • Perform ‘commonalities analysis’ to determine what attributes contribute to a performance degradation
  • Communicate ‘possible’ other causes and caveats to the appropriate stakeholders ensuring optimum outcomes at all times

Performance Diagnostics

  • Interpret monitoring system alerts/reports/dashboards to create root cause hypotheses
  • Perform what-if analysis on application transformation projects
  • Perform what-if analysis on network transformation projects

Reporting

  • Individual application health
  • Individual transaction health
  • Special requests health reports

Service Value

  • Fit for purpose

    We’ll keep the Network Performance Monitoring tools we use fully configured and updated for the instant it needs to be utilized, so it’s always fit for purpose.

  • Proactive identification

    We’ll watch for issues on your behalf, and proactively identify any performance problems that occur for the applications and networks we’re monitoring.

  • Notification & alerting

    On identification of a problem, we’ll instantly alert you, so you can triage and diagnose the root cause of the problem quickly, using a fully prepared and up-to-date system.

  • Dashboards & reporting

    We’ll save you time by providing you with quarterly reporting to show performance trends for your network and key applications, which you can share with your wider team.

Service Outcomes

  • Get a single view of performance across the network and cloud, managed 24×7 by Teneo.
  • Speed your ability to troubleshoot issues and only act when needed, so you can focus the rest of your time on more productive tasks.
  • Utilize the intelligence we provide through regular reporting to collaborate more effectively across IT teams, breaking down a siloed approach to performance.
  • Make better use of the Network Performance Monitoring features in the Visibility tools you already have.
  • Measure and meet your network service delivery KPIs.
  • Consolidate and right-size your Visibility toolset.
  • Save on costs and improve operational efficiencies.
  • Scale Visibility services up as required by business demands.
  • Take proactive steps towards demonstrating the value of the network’s role in boosting user productivity, user experience and company performance.

Customer Example

Global Manufacturing Firm

Teneo recently helped a global manufacturing firm to consolidate their Network Performance Monitoring toolset and optimize the end solution.

They had a large technology refresh approaching but were questioning the investment as they were suffering from limited staffing resources, with only a few engineers dedicated to its operation.

Feedback from their senior leadership was that the team needed more training and knowledge transfer. They were unsure if they should persist, and teach the team how to use the tools they already had, or instead consolidate and centralize them.

Teneo helped the firm to analyze their existing Network Performance Monitoring tools for feature overlap against the capabilities they required. Moving the focus from 12 tools to just 3, we were then able to recommend how the team could get the most value by targeting investment and increasing the use of underutilized capabilities from their existing monitoring tools.

This allowed them to drive efficiencies through a significantly reduced Network Performance Monitoring tool portfolio.

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Supporting Services

Unified Observability Consultation

Reassess your monitoring and visibility needs and learn best practices for adopting a Unified Observability strategy.

Find out more

Visibility Tools Suitability Assessment

Our Visibility Tools Suitability Assessment helps you to benchmark current visibility capabilities and identify areas for improvement to close visibility gaps.

Find out more

Traffic Reduction Cost Savings Analysis

Our Traffic Reduction Cost Savings Analysis will show you how you can save money and optimize your network and security tools.

Find out more

End User Experience Monitoring

Get consistent, high quality insights into your end users’ experience and make improvements where it matters most.

Find out more

Book a Free Network Performance Monitoring Consultation

Book a meeting to speak to one of Teneo’s Network Performance Monitoring experts. We’re here to give you a sounding board for your future plans and can talk you through some options you might want to consider.

Absolutely no obligation required!

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