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WFA: NPM

WFA: NPM

Right-size your monitoring capabilities to better understand the impact of network performance on your critical business initiatives.

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Network
reliability

Digital businesses need reliable networks more than ever before. And with today’s hybrid cloud architectures, maintaining a high-performing network requires a broad view across IT domains.

But most point network monitoring tools are unable to provide the breadth and depth needed to diagnose complex problems.

Monitoring
tool proliferation

As a result, many organizations are suffering from tool proliferation from their attempts to piece together capabilities and gain a single source of truth.

Many tools have become ‘shelfware’, either because they’re no longer needed, have duplicate features, or the team doesn’t have the skillset to use them. Yet they’re still incurring costs.

Faster
problem solving

I&O teams today need a more proactive, holistic, and efficient approach to network performance monitoring.

One that reduces the complexity and prevents tool proliferation from getting in the way of faster network problem solving. But with limited time and resources available, teams are left challenged.

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Take a different approach to Network Performance Monitoring

Take a different approach to Network Performance Monitoring

Forward-thinking Infrastructure & Operations leaders are taking a different approach to Network Performance Monitoring.

They’ve found a way to deliver rightsized monitoring capabilities, and the people and skillsets needed to better understand the impact of network performance on their critical business initiatives.

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WFA: NPM from Teneo

WFA: NPM, Teneo’s Network Performance Monitoring services, do exactly this. They’ve helped speed other organizations’ ability to troubleshoot issues by delivering actionable intelligence when needed.

Get the service overview

Our Approach

Strategy

  • Hold a strategy workshop with all main stakeholders.
  • Understand your desired outcomes, KPIs and budget requirements.

Design

  • Design our service and implementation package.
  • Prepare our service handbook.

Transition

  • Service installation & configuration.
  • Initial installation and configuration of standard dashboards.
  • Provide access to service portal.

Operation

  • 24x7x365 proactive management, monitoring & alerting.
  • Quarterly reporting & service improvement.
  • Assistance with KPI measurement & business case justification.

Managed Service Levels

Our WFA: NPM services are available in three levels: Enhanced Support, Managed Service Essentials, and Managed Service Plus.

As part of our managed service onboarding process, an initial Health Check, Hygiene and Compliance Audit of all systems will be carried out to ensure that they have the latest revisions of software. We’ll also check that system resources are optimized based upon the specifications applied. Any system upgrades required will be provided, along with any replacement components found to be faulty, in accordance with any existing vendor maintenance agreements you have.

A Strategy & Design Package and an Implementation Package are provided at a fixed cost to all new customers.

Find out more about what’s included in each Network Performance Monitoring service level below.

Enhanced Support

Our Enhanced Support service includes software updates as they become available, health checks, solution advice and monthly reviews.

The full list of service elements is as follows:

ENHANCED SUPPORT SERVICES

  • 1st & 2nd line support
  • Vendor support management concerning enhancement requests
  • Technology updates as they become available
  • Additional features highlighted that could further the capability of the deployment
  • Share experiences, including enabling further dashboards, if appropriate
  • Monthly service call to ensure all enhanced support services are delivered, and any issues are recorded and remediated

Managed Service Essentials

Managed Service Essentials provides basic management of the Network Performance Monitoring solution. The service includes license management, 24×7 system monitoring, health checks following updates, and alerts.

Also included are data collection monitoring, incident management, solution access monitoring and reporting dashboards.

The full list of service elements is as follows:

ENHANCED SUPPORT SERVICES

  • 1st & 2nd line support
  • Vendor support management concerning enhancement requests
  • Technology updates as they become available
  • Additional features highlighted that could further the capability of the deployment
  • Share experiences, including enabling further dashboards, if appropriate
  • Monthly service call to ensure all enhanced support services are delivered, and any issues are recorded and remediated

SYSTEM MONITORING

  • Verification that the monitoring system is maintained at agreed levels and updates and upgrades are performed
  • Perform software and system health checks following updates
  • Utilize alert management to identify monitoring system issues and escalate to you when necessary
  • License management to ensure that licenses are current, providing notice when expirations are nearing and planning for future growth

DATA COLLECTION REPORTING

  • Ensure health of data collection – devices are reporting properly
  • Ensure expected network traffic is being received

INCIDENT MANAGEMENT

  • Follow customer’s incident and change management procedures to keep solution aligned with the infrastructure

SOLUTION ACCESS

  • Manage monitoring system access (accounts and roles)
  • Manage dashboard views (role-based)

MONITORING

  • Monitor solution health
  • Monitor solution licensing
  • Ensure cross-platform integration is working as expected

Managed Service Plus

Managed Service Plus provides Managed Service Essentials with additional consulting hours from subject matter experts.

In addition to Managed Service Essentials, the list of service elements includes:

PERFORMANCE MONITORING

  • Threshold-based alerting – notification of performance degradations relating to hardware incidents
  • Interpret monitoring system alerts/report/dashboards to identify and communicate tier isolation

PERFORMANCE ISOLATION

  • Interpret monitoring system alerts/report/dashboards to identify and communicate tier isolation
  • Communicate relevant information to the appropriate stakeholders to assist in problem resolution
  • Perform ‘commonalities analysis’ to determine what attributes contribute to a performance degradation
  • Communicate ‘possible’ other causes and caveats to the appropriate stakeholders ensuring optimum outcomes at all times

PERFORMANCE DIAGNOSTICS

  • Interpret monitoring system alerts/reports/dashboards to create root cause hypotheses
  • Perform what-if analysis on application transformation projects
  • Perform what-if analysis on network transformation projects

REPORTING

  • Individual application health
  • Individual transaction health
  • Special requests health reports

Service Value

Fit for purpose

We’ll keep the Network Performance Monitoring tools we use fully configured and updated for the instant it needs to be utilized, so it’s always fit for purpose.

Proactive identification

We’ll watch for issues on your behalf, and proactively identify any performance problems that occur for the applications and networks we’re monitoring.

Notification & alerting

On identification of a problem, we’ll instantly alert you, so you can triage and diagnose the root cause of the problem quickly, using a fully prepared and up-to-date system.

Dashboards & reporting

We’ll save you time by providing you with quarterly reporting to show performance trends for your network and key applications, which you can share with your wider team.

Service Outcomes

  • Get a single view of performance across the network and cloud, managed 24×7 by Teneo.
  • Speed your ability to troubleshoot issues and only act when needed, so you can focus the rest of your time on more productive tasks.
  • Utilize the intelligence we provide through regular reporting to collaborate more effectively across IT teams, breaking down a siloed approach to performance.
  • Make better use of the Network Performance Monitoring features in the Visibility tools you already have.
  • Measure and meet your network service delivery KPIs.
  • Consolidate and right-size your Visibility toolset.
  • Save on costs and improve operational efficiencies.
  • Scale Visibility services up as required by business demands.
  • Take proactive steps towards demonstrating the value of the network’s role in boosting user productivity, user experience and company performance.
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Ready to talk WFA: NPM?

To get started with our WFA: NPM services, simply schedule a meeting with us today.

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We’ll help you to identify where you can improve efficiencies by feeding those tools only the traffic that really matters.

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