Since JLL selected Teneo’s WAN Optimization service, their network performance has operated at an optimal level
Highlights:
With 70,000 employees and 280 offices worldwide, JLL, a commercial real estate firm, needed to ensure their workers had a uniform network that was operating at optimal level. With Teneo’s WAN Optimization Service, not only is JLL’s global 24×7 network environment performing at its best, but their IT team is free to focus on delivering innovative tools and applications to enable business.
Industry:
Commercial Real Estate
Company details:
70,000 employees with 280 offices worldwide in 80 countries
Previous challenges:
- Infrastructure incidents, such as no email, internet, or shared documents impaired the ability of staff to carry out their business
- Poor perception of IT due to historical network-related outages
- No time or resources available in the IT team to enable wider innovation
- Relationship with service providers in need of improvement
- Overhead to maintain global IT support
Solution:
- A strategic partnership with Teneo using our WAN Optimization Service
Outcomes since working with Teneo:
- Network performance is operating at an optimal level
- Cost-effective with less management overhead to support JLL’s global reach
- Improved the perception of their internal IT team within the business
- Internal team time freed up allowing them to focus on innovative projects
- Continual service improvement focus vs break-fix
- A service review pack that can be passed up the management chain
- Recommendations based on a holistic view of the estate
“Teneo is very much an extension of the JLL support team, which is the biggest compliment that I can give them!”
Darren Munsey, EMEA Head of IT Service Operations
