Managed Service Premier delivers full Client Acceleration solution performance management, monitoring and advice. This includes license management, 24×7 monitoring of the Client Acceleration platform, agent software health checks following updates, alerts, configuration of the package to support on-prem and SaaS application acceleration, and reporting.
Configuration requires a customer-hosted acceleration appliance and/or SaaS-hosted acceleration appliance to bookend the solution, available as additional options. Reports include client usage, top/lowest users, top applications, and global performance statistics.
Service elements are as follows:
- Access to the Teneo Service Desk for Level 1 and Level 2 support
- System health check
- Vendor support management for enhancement requests
- Updates regarding acceleration as they become available
- Additional capability recommendations that could be developed to further improve the deployment
- Monthly service call to review enhanced support features and discuss issues, should there be any
- 24×7 monitoring of the Client Acceleration solution
- Agent software health check following updates
- License management to ensure licenses are current, provide notice when expirations are nearing; plan for future growth
- Software updates to the Client Acceleration solution
- Configuration of package to support internal application acceleration and SaaS acceleration (requires customer-hosted acceleration appliances, or Teneo WAN Optimization and Teneo SaaS Acceleration)
- Solution health monitoring
- Solution licensing monitoring
- Client usage reporting
- Top / lowest users reporting
- Top applications reporting
- Global performance statistics reporting