Essex County Fire & Rescue

Teneo helps Essex County Fire & Rescue Service create an innovative mobile emergency communication solution with SD-WAN


Emergency Services

Previous challenges:

  • Provide a communications structure for Incident Command Units with 100% uptime


  • SD-WAN from Teneo

Outcomes since working with Teneo:

  • Links became far more reliable, and significantly faster
  • Less reliance on costly satellite connections
  • Disaster Recovery is inbuilt – if a connection fails, the communication continues via the other locations on the network
  • Incident Command Units are more reliable in case of emergency


The big difference is that we now have faster, reliable communications and guaranteed bandwidth in our Incident Command Units. We didn’t have this before – the connections had been slow at best and not usable at all for a lot of the time.

John White, ICT Communications Manager