Reporting to the SVP of Technical Customer Success, the role of the Technical Customer Success Consultant is to provide pre- and post-sales technical advice and service to internal and external customers, from specification through to delivery. The ideal candidate will have a desire to specialize in security.
Key Responsibilities
- Collaborate closely with Sales Account Managers/Account Executives, Technical Support, Service and Engineering teams at Teneo to deliver meaningful outcomes and increase business value to your assigned customers
- Become the trusted technical advisor to assigned customers to identify key technical strategies that will result in providing the greatest business value to the customer, expand adoption of Teneo services, and increase customer satisfaction and loyalty
- Act as customer advocate internally while effectively collaborating with internal teams including product management, service teams, sales, and finance
- Oversee the onboarding of services and technologies to new and existing customers
- Be a main point of contact for assigned customers, establish a regular cadence in order to develop strong relationships
- Track & monitor customer status, identify areas of concern and pursue growth and upsell opportunities
- Participate in RFI and RFP processes by providing technical answers and solution designs as needed
- Be able to deploy and provide professional services around Teneo service offerings and the technologies behind them
- Work with the wider services team to ensure success of new technology or service trials
- Provide technical input into the implementation of Teneo services based on feedback from customers
- Serve as the focal point for all non-support technical issues and questions on assigned accounts
- Provide training and consultancy services where appropriate
- Provide 1st, 2nd and 3rd line support when necessary including support for other offices during their out of hours periods
Knowledge
- Knowledge of Visibility, Performance and security solutions and technologies.
Skills
- Ability to thrive in a dynamic and growing environment
- Relationship management skills
- Communication skills – written and verbal
- Analytical and logical
- Problem solving skills
- Organized and efficient
Qualities
- Enthusiastic
- Helpful
- Curious
- Open-minded
- Driven
