Service Engineer

We’re looking for a curious, adaptable and customer-focused individual to perform the role of Service Engineer at Teneo, providing post-sales technical support and service to customers.

Salary dependent on experience however full training will be provided, we just ask that you have a willingness to learn. This role will follow a working pattern of Sunday to Thursday once fully trained.

Key Responsibilities

  • Provide first- and second-line support for our Work From Anywhere suite of solutions via phone, email and web conference.
  • Liaise with vendors and/or distributor support teams to resolve customer issues.
  • Pre-configure customer systems.
  • Install and base configure customer systems/solutions.
  • Advise and/or undertake customer upgrades or configuration changes.
  • Follow support processes.
  • Work in collaboration with the rest of the Service Desk, Service Delivery and Technical Sales teams to ensure the smooth operation of technical issues, whether pre- or post-sales.
  • Take occasional responsibility for Managed Service customers; making Managed Service recommendations, attending on-site Managed Service review meetings, writing Managed Service reports, completing actions and assisting in the development of the Teneo Managed Service environment.
  • Provide on-site and web-based knowledge transfer, training or consultancy services when required.
  • Work in collaboration with the rest of the service team and technical team to ensure the smooth operation and maximum performance of all networks.

Education & Work Experience

  • Educated to ‘A’ level standard or equivalent qualification
  • 2 + years experience of providing technical support preferred but not essential

Knowledge, Skills & Qualities

Knowledge
  • Understands network management and network infrastructure technologies.
Skills
  • Ability to thrive in a dynamic and growing environment
  • Relationship management skills
  • Communication skills
  • Analytical and logical
  • Problem solving skills
  • Organised and efficient
Qualities
  • Enthusiastic
  • Helpful
  • Curious
  • Open-minded
  • Driven and motivated


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    We look forward to receiving your application to join our team.

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