Services For Riverbed Products
Teneo offers a wide range of services across the globe to help our
customers easily deploy Riverbed and get the best return from their investment.
Our engineers are Riverbed trained and experienced in all aspects of deployment and pre and
post sales. Our trans-Atlantic offices mean that we can support customers across the globe.
We fully support our customers with technology Proof of Concepts ranging from lab tests to
full field trials.
On-Site Installation
Teneo can offer on-site installation around the world for a fixed fee. The engineer will attend
site and physically install the Riverbed appliance. They will work with a Riverbed specialist
over the phone to run pre-defined acceptance tests. These tests ensure that the Steelhead is
correctly configured and connected, is able to communicate with other steelheads and is optimizing
traffic. This is particularly useful where the remote site does not have a WAN specialist. Out of
hours installation is available at an additional cost.
Assisted Installation
This is an excellent option where the customer wishes to self-install but doesn't have engineers
on-site. The Teneo Riverbed specialist will talk the local contact through physically connecting
the device and will run acceptance tests either via a web session or over the phone. This option
includes staging which is detailed below.
Managed Delivery
Delivery to certain countries requires paying importation tax and duty. In some instances this
can be problematic for local offices to raise funds. In other cases the central IT department
wants to fully fund the deployment. Teneo can cover all shipping related costs and bill these
back to the central office.
Staging
Staging includes supplying the appropriate cables, asset tagging, upgrading the firmware and
loading IP information. In addition we can provide some further configuration around rules or
QoS if required. This makes on-site installation very simple.
System Audits
Teneo recommends regular system audits to ensure the health of the Riverbed network. Our trained
engineers will attend site to undertake a thorough health check and will present the customer with a
detailed report summarizing our findings and recommendations on how to improve the performance of
the Riverbed network.
Training
Teneo is able to offer customers the full Riverbed classroom course. This can be provided in the
original 3 day version or in a condensed 1 day version to suit the customer's requirement.
Teneo also offers custom training and consultancy to ensure that our clients are getting the best use
from their products. Our training courses can be delivered via web and phone conference or onsite.
Sessions run from a 2 hour introductory web based course to a full 4 day training and consultancy
service.
Our courses allow the customer to become skilled in all aspects of deploying and managing Steelhead
appliances. This goes beyond the knowledge transfer session and includes details about how to
troubleshoot advanced problems.