Management
Understanding, mapping and analysing IT resources and their usage is the foundation stone for all successful IT departments. Only by knowing the location, availability and utilization of resources can you then address performance issues. Teneo’s solutions in this area help customers to understand what is on their network and monitor usage of hardware and software resources by departments and individuals.
Castle Rock’s flagship product, SNMPc, is a secure distributed network management system which delivers proactive real-time monitoring for your entire network infrastructure. As Castle Rock distributor and Partner of the Year, Teneo has unrivalled experience in the Network Management arena. We support hundreds of customers in their use of SNMPc. Additionally, Teneo has vast experience of deploying and supporting Network Management projects on a worldwide basis.
In addition to our support services we offer a full range of training, consultancy and audit offerings. Typically, solutions are sold with service assurance days. These are a series of days called off over a 12 month period, where experienced Teneo engineers will attend site, fine tune the system and offer additional ways for the customer to extract value from their investment.
Through associated products such as Scrutinizer for NetFlow Analysis and Change Tracker for configuration management, Teneo helps its customers to add value to their existing solutions and enhance user productivity be ensuring networks and applications are available.